This "Choice" property is located in a pleasant suburban setting with shopping centers, restaurants, and other conveniences. Proximity to a major hospital would seem to provide an ideal marketing opportunity for this inn. From the exterior the inn appears to be well maintained. Parking is plentiful in a large lot with few cars. This should have been a clue of...
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We used this hotel four times over the last four years, and once about eight years ago. Nothing has ever been changed. The rooms feel stinky especially after you start the AC. You feel mould in the air. you see it growing in the AC unit and upper edges of the rooms and bathroom.[ HEALTH HAZARD] The staff is nice...
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This is a perfect hotel in it's 'star-rating' and serves well in the Cleveland suburb area of Ohio. I have stayed there many times for duffering durations over the past several years. It is always properly cleaned, serviced well, and exactly as stated. There is a decent little gym, a suitable breakfast bar, decent sized clean rooms, and perfect location...
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This hotel is old and needs new carpets and bathroom updates. Had to ask for the included coffee maker. The one from the room had broke and if I had not pushed, I would not have gotten one to use.
Dear Guest:
Thank you for taking the time to post your comments about our hotel. Your opinion is most valued and heard.
During our recent renovation we did purchase and install new carpeting in all of our corridors, breakfast room and public areas. Our franchise determined that new carpets in our guest rooms was not required as they were 'like...
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Each year I travel to the Cleveland area to visit family over the holidays. I usually stay in a hotel close to the family in Mayfield Heights, this time in the Comfort Inn in Mayfield. I've been there before, but the recent renovations and changes made our stay special. Courtney was especially helpful with directions and area information. The hotel...
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We are very much aware of what an asset Courtney is to our organization. Thank you so much for acknowledging her.
I am also pleased that you enjoyed your visit with us and took note of our hard work in the renovations and upgrades. We look forward to your return.
Happy Holidays!
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Have stayed at this hotel several times in last 6 months while traveling in area on business. All stays have been good with no real problems and staff is really friendly.
Hotels in area are pretty expensive and this is the best place i have found without paying a lot more for a comparable room.
People I talked to at...
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We do our best to keep be competitively priced in this market. I feel that the free breakfast, our convenient location, the new mattresses and furniture we recently received make our property inviting in terms of both comfort and cost.
It’s great to hear that our guests have the opportunity to chat with one another during our breakfast service. Our...
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Working in a manufacturing business I have monthly customers out of state that I have stay here. I have heard nothing but wonderful things from my customers about their staff. Once I had a customer have some troubles and it was resolved not only in a professional but also timely matter. All hotels have issues. If I relied on things...
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Our corporate customers are the foundation of our success. We recognize that our convenient location, free wifi, a hot breakfast, and a clean room are the minimum requirements for these frequent, professional travelers. Our recent, extensive renovations and more than 50 restaurants nearby are also great advantages for our guests.
As you stated, "all hotels have issues" like all organizations...
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STayed at the hotel over the weekend for a wedding. Just wanted to say thank you to the Front Desk and everyone for everything!
We take great pride in our staff and the training that they receive. Our goal is to creat a 'WOW' experience for all of our guests.
Since the new company came in January, the training tools available to us have increased and we are taking advantage of all of these assets. Our improved staff training, and the $850,000 renovation (completed...
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9/15/11- Myself and a coworker were staying overnight b/c we had a conference to go to the next day. Soooo, we get our jammies on, lay in bed, next thing I know there are about 4 bed bugs, all different sizes, on me!!! Then, we look and they are everywhere, underneath our pillows, in our pillowcases, in between the sheets,...
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We are very upset about your bed bug experience. In fact, because of it we have taken the following EXTRAORDINARY STEPS TO INSURE IT DOES NOT HAPPEN TO OTHER GUESTS. We brought in the world's largest bedbug exterminating company to: 1) train the entire housekeeping staff to find any bugs which are almost always brought in on luggage of previous...
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My daughter and I chose this motel despite iffy reviews because of it's close location to the excellent Hillcrest Hospital where my husband was to undergo serious surgery.
After a very long day, we checked in to our first floor room with two double beds. We immediately noticed a strong moldy, mildewy smell. Also, the carpet felt damp. Not acceptable...
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I'm so pleased that we were able to make you feel comfortable during your visit to Hillcrest Hospital. Most people feel the need to only post negative comments, so we are truly grateful when guests want to share their positive experience.
As you stated, our hotel has been through a 'transition'. Now that our renovation is complete, we feel confident...
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