Rooms were very clean and staff went above and beyond what was expected. Theresa at the front desk is a good asset to this chain location. She made sure that my child had a nice clean crib to sleep in and even checked up on us to insure we were comfortable. Complimentary beverages on a 90 degree day were a...
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Thank you for your kind words! I will pass your compliments on to Theresa and the rest of the staff. We look forward to serving you again in the future!
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Our stay was fine, but nothing special. The room was over priced at $120 for what we received
Thank you for your feedback. I apologize we did not provide you with the experience you expected while staying at our hotel; I can assure you guest satisfaction is of the utmost importance to us. We hope you give us a chance to make things right and try the Holiday Inn Express Middletown again next time you find yourself in...
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I brought a group of students to this hotel for a WGI event in April. We were not the only team staying in the hotel, there were 2 other teams as well. The staff were amazingly helpful in everything. The manager helped me out before we even arrived in finding a location where my girls could practice while we were...
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Thank you taking the time to review our property, and for your encouraging words! We loved having your team, and look forward to having an opportunity to serve you again.
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We stayed here in April and found the rooms were nice and clean, as was the pool area and lobby. The staff however was rude and consistently acted like they didn't want to be bothered. Very disappointing.
Thank you for bringing these issues to our attention. I apologize for the service you received while staying at our hotel. I have spoken with our front desk staff about the importance of consistently maintaining a positive attitude and I am confident experiences like the one you had, won’t happen again in the future. We hope with our continued efforts...
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Standard Holiday Inn Express but that being said the hotel was clean, quiet and the staff is polite. No problems, no complaints.
The rooms were your standard HolidayInn Express. the location had a few places to eat within walking distances. The front desk were helpful for finding places to deliver. All in all, I would go back.
we stayed her on our way to a reunion in southern illinois. we also stayed at a drury and a comfort suites. this was by far the cleanest, nicest hotel we stayed at. excellent breakfast, great pool for the kids, huge room. we got a double queen suite for the same price as a regular double queen room. def will...
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We stayed in Middletown during a trip to Kings Island and surrounding area. We were only a half hour from Kings Island, Museum of Science and Natural History, Cincinatti Zoo, Jungle Jim's and many other attractions. Didn't have to pay the close to the attraction price at most hotels. Hotel has a hot breakfast with proteins, and it the breakfast...
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We stayed at this hotel along with other family members. We had four rooms total. We were looking for a hotel relatively close to Kings Island that is clean, has free breakfast, and has a pool. This one fit the bill. The staff was very friendly and helpful. The breakfast was good but always seemed to have empty trays in...
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I stayed here for business recently. The hotel itself felt like an older building and was not as updated as other Holiday Inns. I think it was as clean as it could be considering the age. The location is a bit messy right now due to construction in the surrounding area. There was no onsite exercise room. The staff were...
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