I checked in at the Holiday Inn Express late on a weekday.
This review may come across as harsh, but I don't mean to be rude, only honest on what I experienced. If you look at my review history, this is my first review where I've been disappointed with the stay. Anyway, here I go.
The front desk staff is...
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First, I want to thank you for staying with us. We take our guest reviews very seriously. I sincerely apologize that you did not enjoy your stay. In November 2011 we just renovated all of our guest rooms which was a huge project. We have also been planning to renovate our bathrooms and a/c units. Not only that but we...
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This was a nice, clean, conviently located HGI. Staff was nice, room was clean. Nothing spectacular, but nothing bad to say either. I would stay here again if I am ever up that way.
Thank you so much for taking the time to tell us how your stay went! We love to hear back from guests about their experience. According to our guest surveys (which are randomized) we have excellent customer service and a very clean hotel. Don't forget about our hot complimentary breakfast, with the Holiday Inn Express signature cinnamon roll you won't...
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Reasonably priced, good location, right off interstate, walk next door or across the street to a bar/restaurant (2 total) and/or gas convenience store. Nice lobby,clean and updated rooms, furnishings, carpet, bath, towels, etc. Decent "free" breakfast buffet and friendly staff. Wireless Internet connection is slow - as least on the third floor (100 Mps). Other downside is noise from the...
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Thank you so much for taking the time to write a review on our hotel. We are very happy that you enjoyed most of your stay. As for the noise on the highway a lot of hotels have this problem, next time just request the non highway side and the front desk will make sure your requests are fufilled. As...
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This Holiday INN Express had a great breakfast and nice pool. Very clean and comfortable room with king beds microwave and fridge.
Thank you so much for taking the time to share your experience! We understand that every guest experience is extremly important and want to make every moment unforgettable. We are not a hotel that just wants to get you through your stay and just make it enjoyable. We really want you to love every moment of your stay here. You...
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I stayed at the Holiday Inn Express in Milford when I was on business travel. While I was not expecting anything special, I was pretty surprised at how disappointing this hotel was. The biggest issue was the overwhelming smell - a mix of something musty and a cleaning solvent - that I encountered when I arrived in the room. It...
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We are very sorry about your bad experience at the Holiday Inn Express. Management would have discounted your stay due to problems stated. Just to let you know that this is no longer a problem in our rooms! No more wallpaper! We have just renovated every room in the hotel to a more modern look! The carpet has also been...
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We traveled to Cincinnati for the UA Softball Tournament. We checked in at approximately 1 am, and upon arrival, we were told that our company had booked a smoking room in our name for the weekend. My wife is allergic to cigarette smoke, and we knew it would be a problem to sleep there overnight. The front desk clerk was...
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Thank you so much for taking the time to share your experience with others. At Holiday Inn Express we do everything that we can to make everyone feel perfectly at home and get exactly what they wanted. You are absolutely correct, we are very willing to help out anyway possible, we know that booking through travel agencies or having someone...
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We were attending a conference in Cincinnati and this was perfect!
IT can be a pain to get in and out of sometimes - as it's off an apparently very busy road. Everything you need is all nearby though, which was nice. A Bob Evans is RIGHT in front of the hotel... and go on down and there's a Kroger,...
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First I want to apologize for the trash found in the elevator and the crumbs in the hallway, this is unacceptable and is not tolerated at this hotel. We pride ourselves on being one of the cleanest hotels in the Cincinnati area and can promise you that will not happen again. We are so happy you enjoyed your stay with...
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Nothing to complain about here...Good service. Reasonable rate. Very clean. A little noisy on the interstate side of building but that's to be expected.
Nice clean room that seemed recently updated. Breakfast was pretty good, better than I expected. Overall I was pleased with the hotel and would stay again.
we go everyonther month to just get away for the night. this past trip I should have stayed home. people across hall carried on all night and if I wanted the chaos I could have stayed home. was ridiculous.
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20 Reviews
21 Reviews
