We were in town due to a relatives hospitalization. The staff was fantastic to us from the phone call to reserve the room, til our check out time. Friendly staff all the way around! The room was comfy, with a flat screen tv. The cleanilness of the motel was very good. Lots of clean towels, bathroom was exceptionally clean as...
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I guess from what I read this is a good as it gets in the area. But if that's the case next time I will sleep in a tent in a campground. I do not believe that's the way it should be. I paid a decent price for a whirpool room. Thinking it would be similar to the one I...
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Negative feedback can result in a positive for the staff. Our staff complete a training process no matter how long they have been with the hotel. Sometimes we all just need a little retraining and when we receive negative feedbacks, those members involved in a negative feedback our retrained. We hope that this was just an isolated problem and that...
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I heard that this place is the cleanest in the area. The room was clean but needed new tile work in the bathroom and the walls needed refinishing. All of a sudden, I heard this loud noise and thought that an airplane was landing right next to me but it was a train! My husband said, "Why would anyone build...
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Thank you for your review. We realize that being located beside the train tracks and a highway can be quite distrubing to a lot of guests. We try our best to accomodate guest away from the west side of the building. The best part of the west side of the hotel is the beautiful view of the Scioto River Valley...
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I stayed at this Comfort Inn on 9/23/11 and was completely satisfied with my choice. There were only 4 hotels in Portsmouth that I could find. We were in town for the Shawnee Family Weekend being promoted by the college. I would have liked to have stayed a little closer, but it only took 10 minutes to get to Shawnee....
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We enjoy having the families of Shawnee State students. We also realize that as parents with college students funds become tighter than when they were at home. We gladly offer discounts to our parents when visiting just mention that you are visiting the university to our front desk staff for those discounts. Our staff can also assist you in finding...
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This was the Holiday Inn Express until recently. Within the past year, it was fully re-modeled. New furniture, beds, carpet, vanities, etc. Very nice hotel and clean. The people were nice, as well. It is up a huge hill with a good view of a valley. Be aware that the rooms with the view of the valley also have the...
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Room was very well kept and clean no issues to speak of breakfast was great
Our Comfort Inn, is located in the rural area of Portsmouth OH. We are within a 5 minute drive to the downtown area and to the Portsmouth Raceway Park. Summer time racing is just around the bend beginning in May. We appreciate all feedback on our hotel.
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Must say the king bed was exceptionally comfortable and the water pressure was surprisingly strong- which is a plus. The first night the fire alarm went off and I noticed no one even checked to see if visitors were evacuating or to tell us it was fine to go back in-- seemed a bit odd. The first two nights we...
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Thank you so much for your response. Our staff appreciate all feedback and we are proud that we take customer care important. However, sometimes staff may so to speak "drop the ball". This is when retraining is given so that we are top in the customer service area. This summer the area will be hosting the Ohio Challenger baseball tournment,...
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A converted former HI Express, you can see why HI divested the property, no flat screen, slow Ethernet, worn fixtures reasonable low end property.
Free upgrade after I asked. Breakfast was good, The room was clean and the bed was good with nice bedding. The front clerk wasn't super friendly but she was fine. They need a TV in the fitness room is my only complaint.
This truly is the best option in Portsmouth...and while there ARE other motels around, I feel like it's the "only game in town. Really...the only other TRUE option worth your while would be Shawnee State Park Lodge...and that is quite a drive out from Portsmouth...and a bit more expensive than the Holiday Inn Express. I grew up in this area,...
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