Thank you for relating your recent experience at our hotel. I'm glad to hear that the accommodations met your needs but am very disappointed to hear about the negative customer service that you encountered. Although not evidenced during your stay, quality customer service is one of the foundations of our corporate philosophy. It's one of the areas where an establishment... More

Thanks for taking the time to review your recent stay at our hotel. Although I'd like EVERYTHING to exceed your expectations, I am glad that, overall, you enjoyed your stay. We use comments such as yours to make continual improvements to our properties--they help us to focus on what is important to guests. I hope that you'll choose to stay... More

I am sorry that your experience at our hotel didn't meet your expectations or needs. We continually look for ways to improve our product, our quality, and our customer-service standards. Please try us again in the future and see for yourself that we have a continuous improvement plan in place and that we do all we can, within limited resources,... More

Thank you for taking the time to rate your recent experience at our hotel. Although, as you mentioned, this property is older, there's no reason why it shouldn't be just as clean and as comfortable as a newer property. It may not have all of the amenities that a newer property has, but it should be relative to the price... More

Thanks for taking the time to review your recent stay at our property. As you indicated, this is a seasonal destination tourist area--the pricing and amenities are completely controlled by supply and demand. I'm glad that you found our accommodations met your overall needs but am also happy that you let us know where we fell short. Comments such as... More

Thank you, very much, for your positive review of our hotel and staff. Although a seasonal property, we take pride in providing great customer service to ALL of our guests and providing clean, comfortable accommodations to everyone. Obviously, we're doing something right to have someone such as yourself go out of their way to write a review that is nothing... More

Although not the kind of reviews we like to hear about our property, I DO want to thank you for sharing your experience and inform you that many of the issues you listed in your review have been resolved. We had a group of people who were staying at the hotel for an extended stay that we ended up having... More

Thank you for taking the time to relate your experiences during your recent stay at our property. I am sorry that the cleanliness standards didn't meet your expectations--we are constantly working with our seasonal housekeeping staff to ensure better quality and more focused customer-service. The partying and hollaring you refer to was from a group who ended up having to... More

Thank you for taking the time to relate your experience at our hotel property. Although we seem to have fallen short of the mark with your stay, I can advise that 90% of the carpet in everyone of our rooms has been replaced with brand new carepet, the pool situation has been remedied, as has the wireless problem. Thanks for... More