My 19 year old daughter and I went to Kings Island last weekend and wanted a nice place to stay within a few miles of the park. I was very impressed with this hotel. The hotel is very easy to find. Upon arrival we were pleasantly surprised with the very welcoming staff at the front desk. We were served warm...
More
Hi Jill. Nothing like a mom/daughter getaway! We are very pleased to hear how much you and your daughter enjoyed your stay with us. Our two room suites make family trips much more comfortable than being in a standard hotel room, and you're right, the microwave and fridge are a great amenity for our travelers. Thank you for recommending us...
More
One test I ask myself after staying at a hotel property is "Could I recommend this hotel to a coworker?"
I could not. I'm a bit surprised by the relatively high Tripadvisor rating, as I feel that I am very rarely steering wrong by the collective wisdom of my fellow travelers.
This hotel is just feet from the highway and...
More
Dear guest, I am sorry to hear your opinon of the hotel was "below average." Although, I was glad to hear that your room was quiet, your check-in went smoothly, and that you found the staff "polite and professional."
We certainly pride ourselves on our customer service, and are currently ranked in the top ten for guest satisfaction. Your experience...
More
Excellent Service, allowed my family a very early check-in as we arrived early after a 9-hr drive. Amazing staff! Very comfortable beds! Really nice layout in suite! Would definitely reccommed it! I was very impressed at the easy and quick access into the rooms from the parking lot which was always available. Enjoyed my stay quite alot!
Thanks for taking the time to post your review Renee. I am glad to hear that we were able to accomodate your "very early" check-in. As a father, I know what those drives can be like...Nice to hear you liked the beds, we just put in all new ones less than a year ago. I will share with the staff...
More
Awesome customer service, friendly and attentive staff. Clean & comfortable accommodations. I had come here at one point for a seminar and what drew me to want to come back is the friendliness of the hotel employees! And once I was an actual guest, my feelings were reinforced tenfold! Thank you for the experience Double Tree!
Hello Luvsupreme. It's great to hear you remark on the "friendliness" of our employees, we take great pride in our award winning customer service team. Hope you had a chance to dine in The Bistro, our Chef has won the "Taste of Blue Ash" four years in a row! Please come back soon, we promise to take great care of...
More
My son and I stayed here recently for a weekend while attending a local soccer tournament and were completely satisfied with our experience. The hotel was located in a good spot and we did not have any trouble coming to or leaving from the property. It was close to the interstate and had easy access. We had a king suite...
More
Hi Scott. Thanks for taking the time to share your stay with everyone. It is great to hear that you and your son enjoyed your time at our hotel and were able to "relax." We are always told by teams that our two room suites are ideal for when they are traveling. The beds and TVs are less than a...
More
I last stayed at this property over 5 years ago and was not impressed. On a recent trip to Cincinnati I found the Hampton Inns and Garden Inns were full in the area I wished to stay. I called the Doubletree Inn and initially thought here we go again. An auto phone system came on line, that beacon of customer...
More
Dear valued guest, welcome back to the Hilton family! The team here is so pleased that you were "impressed" from the moment you walked into our hotel. We have undergone many upgrades since you were here last, like our 2 HDTVs in each suite and all new bedding package. We have more improvements scheduled for this year, and also upgrades...
More
...to stay at the Doubletree in Sharonville. Although, there have been sports teams staying at the same time the noise level is much less than when we stay at Embassy Suites which had been are favorite place to stay in Cincy prior to finding DGS. The staff has always been top notch in their assistance and friendliness. Have stayed here...
More
Hi Kate. Thank you so much for your feedback. I read your review at our last associate town hall meeting, and let the team know you though they were "top notch." It's great to hear that you have had multiple "blue ribbon" stays with us. We will continue to do our best to take care of you while you are...
More
The staff was wonderful!! Gabe, ms linda and tiffany were outstanding!! Maint. Was right up there also!!!! Would stay over and over again!!! Good job!!!!
Hello Laya10. We love to hear that our guests "would stay over and over again." Thank you very much for recognizing some of the team members that made your stay special. I will certainly share your comments with them, and our whole team at the DoubleTree Suites. Thank you for staying with us, we hope to see you back soon!
More
It's always a pleasurable experience where the guests are still treated as guests...! Great service, clean rooms, and great food. It's exactly what I was looking for...! Always great...! Gabe, Tiffany, Becky, Dominick, Amber, Andrea, Kirsten...all do a GREAT JOB. It's a PLEASURE to each and every guest.!
Kevin, Thank you so much for your feedback. We are so pleased to hear what a "pleasurable experience" you had while staying with us. I will be sure to share your comments with the whole team, and ensure we recognize the associates that you mentioned by name. Thank you for staying with us at the DoubleTree Suites Cincinnati-Blue Ash, we...
More
Not quite a 5 but real close. I thought the hotel was really nice and will pick this hotel again next time I'm in the area and would recommend to my clients. Just a couple negatives that kept it from a perfect rating in my mind. Dark, dated halls but rooms are bright, clean and updated. I had the Hardest...
More
Hello Freetoy. Thank you for taking the time to share your experience on this site. I am pleased to hear you talk about the "excellent service, comfortable beds, great food." We are continuing to upgrade the guest rooms and corridors over the next 12 months. You will be able to see the new additions each time you stay. Thank you...
More
If you own or manage Doubletree Suites by Hilton Hotel Cincinnati - Blue Ash, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
136 Reviews
128 Reviews
