By far, we had the most negative experience of any Marriott type hotel where we have ever stayed. Few front desk staff were genuinely friendly. The office manager obviously has little experience or training with service. If you ask for the regional manager, they won't give you their information. We highly suggest taking her business card from the front desk... More

The TownPlace Suites are tucked back by the Park and Ride lot behind the Marriott Coutyard. You get a lot of space for your money including your own kitchen. The room seemed very worn out with residual odors from past tenants or pets. The A/C rattled at night until we figure out how to secure the lid over the controls.... More

We stayed here for 4 nights for a reunion. Towne Place Suites is a great base location for the western suburbs of Cleveland.....right off an expressway. Also only a 15-20 minute drive to airport. Staff was friendly and helpful. My husband enjoyed using the gym equipment.The facility seemed tired to us, and although their website says breakfast is included, be... More

My 2 children and I spent 10 nights at the Towneplace Suites by Marriott in Westlake in June, 2011. We were in the midst of relocating, and wanted somewhere that had more space than the usual hotel room. Our suite was a 1 bedroom, which had a seperate bedroom, living area, bathroom and kitchen area. The bedroom had a queen... More

We got a room here for a couple days to use as a "home base" while visiting family in neighboring Lakewood. The desk clerk tried to talk us into a "one bedroom" which was really too big for 1-2 people, especially since we weren't going to be in it that much. The "studio" for about 75-80 dollars a night was... More

Seasoned traveler and Marriott Platinum Elite road warrior here reporting live from the dump that is Townplace Suites. Here on relocation for my corporate move while the new house is painted and carpeted pre-move for 10 days. Note that this is a very dated property with the exception of the lobby, rooms are old, not the usual Marriott "look", reminds... More

My husband and I just got back from a 2 night stay at Townplace Suites in Westlake, OH. We went for a weekend getaway to celebrate our first anniversary. We have stayed in 2 different Townplace Suites previously and we are never disappointed. The front desk was super friendly at check in as well as at the couple of times... More

My husband and I stayed 6 months at Town Place Suites, leaving every morning to go to Cleveland Clinic where our daughter was recovering from a double-lung transplant, and coming home late in the evening. The staff got to know us and always asked what they could do to help. A special desk clerk named Jonathan was a pro. He... More

Stayed here for a couple of nights with my wife and two kids in a regular studio suite. Essentially, it is a large room with a queen bed, pull-out couch, bathroom, and tiny but functional kitchen. The unit comes with a fridge, small stove, microwave, sink, dishwasher, and some utensils. The old tube TV is in an odd place but... More