We chose this hotel because of the ratings on Expedia. The raters must have stayed in a different area (of the hotel) than we did. Lobby and outside are inviting. The room, not so much. If it hadn't been so late when we arrived, we would have left. The room had an "unidentifiable oder". (Including the bedding.) Lucky for us... More

I'm in a room with 4 people and no towels were in the room so I called front desk when we got our room they said okay I assumed they would get towels to us...a day later no towels...Just talked with room service and they say well we don't have anything right now we had a tornado last night. I... More

We have stayed here every year for over 8 years. Always loved this older unique hotel, but this may we stayed and werke very disappointed.k Room were not clean. Air was not cold.they are just letting the place go. We noticed tons of things that needed to be repaired. We only ate breakfast but it was terrible. I hope they... More

Stayed for week for an event. tHe room was not what you expect for the biltmore. The beds are not the most comfortable and seem to been here a long time. the carpets are worn and look old.I had ask for several days for hand towel and coffee. I I request from the front desk to fix the handle on... More

This used to be a great hotel however something must have happened. The hotel had a musty/ off odor throughout. The AC did not work room was 80 degrees and once reported to the front desk no help all that was said was that it is "an older hotel and we can't do anything and told to open the windows"... More

Had a recent three night experience at the Biltmore Hotel in Oklahoma City Oklahoma and stayed at the hotel as there was an event going on there that would make it very convenient to stay at the same place. I had read all the past reviews-which were mostly negative so I was prepared overall. I must say that the negative... More

It was obvious from the first moment I walked into the lobby that I'd made a huge mistake. The place I usually stay while in OKC was booked for the night I'd be in so I took a chance on The Biltmore. Certainly won't make that mistake again. Upon entering, I saw a woman leaning on the front counter, talking... More

Absolutely TERRIBLE customer service. The Super 8 Airport-Fairgrounds next door has cheaper and cleaner rooms as well as a staff that seems to care you exist. Do not even waste your time. You will be sad and try to complain or get your money back and they will absolutely not care.

I stayed two nights with my son after we took a train ride from Ft. Worth just as spur of the moment decision! The staff was extremely friendly and accommodating!! The breakfast buffet was a hit with my son because his favorite is biscuits and gravy with sausage! Thanks for everything!!