The staff was very friendly, the breakfast was good as usual for Holiday Inn Express. The room was clean but very, very crowded. We had to move the chair to open the door to the bathroom. Tons of space in the bathroom, just about the size of the main room. It was just empty space. Too bad they didn't take...
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This Holiday Inn Express in Lake Oswego, OR is unique in the room types we have to offer our guests. We have four different kinds of suites. 1. The Family suite; when you open the door you are greeted with two queen beds and a sitting area; in a seperate bedroom is the king size bed and only bathroom. 2....
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When we arrived there was no one at the check-in desk. We were with a Lacrosse team so there was about 10 families waiting at 10 o'clock at night. Bathtub in our room was draining so slow that by the time the 4 person showered the tub was 1/2 full. On a positive note, the room was clean and check-in...
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I would like to apologize that you and other families had to wait at front desk. After doing some research I discovered Front desk associate was up helping another guest. We pride ourselves on being able to provide excellent customer service especially in this very slow economomy. We will definately look into how we can avoid this type of issue...
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Exceptionally friendly receptionist who sent us to a "nice, quiet" room (210) on the first floor.....but I was very annoyed by a loud TV either in the adjacent room or overhead.....til after midnight, despite my earplugs. I also heard heavy footsteps overhead. Also, the bed was horribly soft and had a mushy pillow top ....had a terrible night. Later I...
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Thank you for staying with us. It is true Holiday Inn Express uses pillow top beds and they are not for everyone. I apologize that you did not sleep comfortablely. Please next time this happens just notify the front desk as soon as possible and we will do everything we can to accommodate both guests. It is the hotels policy...
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We had a good impression of this hotel until we got home. Both of my young daughters got a bad rash. We went to the doctor who confirmed it was caused by warm water bacteria. The pool is salt water and very warm. But after 2 co-pays and 2 prescriptions of anti-biotics-I'm disgusted. I wouldn't get in the water again...
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I am so sorry your family has had to endure an infection. When you contacted me I immediately reached out to our pool expert to come and test the water for any bacterial infections. He did not find anything abnomal in the pool or the warm salt water. Our pool water is tested every four hours for any and every...
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I stayed here while travelling for business and had a great experience. It was a little off the beaten path from the portland airport but the staff was very friendly, the room was very clean and comfortable, and the continental breakfast was top notch. I would reccommend this hotel to anyone staying in the portland area.
Thank you for staying eith the Holiday Inn Express in Lake Oswego, Or. Your kind remarks mean so much in an age where customer service has taken a down slide. My staff prides itself on being able to provide the best relaxing and customer service orientated stay possible. We are so happy to hear you enjoyed your stay and look...
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Very close to I5 but you wont notice the noise from the hiway, the bed is very good, lots of extra towels and theres an extra bedding, the couch is not a pull out bed buts its comfy to sleep in, room is smaller than Marriott, TV is not HD, Pool is very clean and theres a hot tub, exercise...
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Thank you for kind remarks about your stay with us. It is the hotels goal to provide an excellent guest experience with every relaxing stay. We pride ourselves on being able to provide every guest with a great stay and when you come back will give it our all to make your stay even better.
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This was my family first visit to a Holiday Inn Property. We stayed in a double queen room it was myself my husband and my two children and my nephew. We had plenty of room. The room it's self was clean and it had a 32in flat screen tv. One tip- Put the don't not disturb sign up, the maid...
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Thank you for taking the time to post your remarks for the hotel to see, we appreciate every comment because it only strives to make us better for the next time you stay with us. I would like to apologize for my housekeeper walkiing in on you please rest assurred we have taken steps to make sure this does not...
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Very inviting interiors to this hotel and staff very friendly and helpful. The corridors are a bit confusing to navigate to find your room but that adds to the charm of the place. All the expected comforts of an HIE, we've stayed in several. This one is in a great location with very easy access to I-5 going either North...
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Thank you for staying with us. We appreciate your business and are committed to being able to provide great customer service guests love. Next time you are here please feel free to seek me out, I love getting to know my guests and what I can do to make their stays with us even more relaxing and enjoyable.
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amazing place. The staff was super friendly and helpful.
Thak you for your kind words. We strive to have guests feel relaxed and comfortable when they stay with us. Next time you are in town please feel free to introduce yourself and let me know if my staff or myself can make your stay even better.
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With all the travels I do for my job, it's really getting hard to pick out that one thing that makes this hotel better stand out. Like all Holiday Inn properties I've stayed at, this one offers the complimentary breakfast, wireless internet, on-site pool and exercise room. The scenery was rather dull, but being January, that's to be expected. I...
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Thank you for the kind words in your review. We strive to have the same great standards of all Holiday Inn Expresses but we would like to think we can always do better to become the best. Please next time your in town and staying with us let us know what we can do to make your stay with us...
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