The rooms are very nice, and include a fridge, plus in-room movies that you don't always get at a Hilton Garden Inn. I still find the Garden Sleep System to be a pain in the back, literally, and no matter where I set the "firmness" it doesn't matter, the bed remains firm as a rock. This is a persistent problem...
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Very clean. Staff is exceedingly friendly. Returned to my room around 5pm and it had not been cleaned. We didn't complain, as we were heading to the pool anyway - just asked for it to be cleaned upon our return. Cleaning staff was sent before we could reach the elevator and handed us a $10 gift card to Dunkin Donuts....
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Thank you for your feedback. I’m happy to hear we were able to do a service recovery during your stay. We strive for 10’s but we do understand things do happen so we offer our “service promise” to make sure you’re satisfied. We appreciate your business and look forward to seeing you again
Richard Sanchez, General Manager
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I stayed here because it is an approved hotel by my company. It is well located for access to my work, restaurants, and access to expressways. The room was quiet, relatively clean and updated, nothing really to rave or complain about. There is a refrigerator and microwave, which is very nice. The hotel staff was very friendly, cookies in the...
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Thank you for taking the time to give us your feedback, we do appreciate it. I’m glad we were able to meet your expectations. Also, I’m excited to announce our “project grow” which consist of a full lobby renovation featuring lively colors, plants and modern soft seating to enhance your experience by the end of the year!!
At your servie......
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We stayed with two young children for about a week. Overall people were helpful and things were clean. There were a few times it was hard to get around in the halls due to the housekeeper carts blocking the way.
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Thank you for your feedback. I assure you we’ll review this matter with the appropriate department head to offer a better experience during your next visit. We do a value our guest’s comments and take them seriously in order to improve our service. We look forward to see you soon.
Sincerely,
Richard Sanchez, General Manger
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I stayed Monday through Thursday and I used several amenities the hotel had to offer
Lobby was very busy and there was a line at the desk but the wait time was less then a couple of minutes. Check-in was very speedy and every detail of my reservation was confirmed. I received my free bottled water and I went to...
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First of all, I want to thank you for choosing our property as one of your preferred Hotels in the area. We do take the feedback of our guest’s weather its positive or not to help us improve our service levels and satisfaction promise. I do appreciate the time taken for this survey. The team and I look forward to...
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I stayed in this hotel with my family for one night. It was a nice, clean basic hotel, near the main highway. Not the nicest Hilton Garden I have ever stayed in but it was sufficient for the one night. Check in was very fast and the front desk person was friendly and I did get two bottles of water...
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Made a last minute "Award" reservation here and did not check reviews first. We arrived around 5:00 PM and front desk welcome was as expected. Quickly handed keys to room 242. No issues, but for whatever reason the room just didn't feel clean - I think it was the look of the carpeting.
Previous guests (or housekeeping?) had left the...
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Thank you for your feedback. We are please to introduce our Hilton Garden Inn “SATISFACTION PROMISE” As the new General Manger at this property we promise to do whatever it takes to ensure you’re satisfied. You can count on us. GUARANTEED…
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I stayed at this property for one night. They offer a company rate and it is literally across the street from our facility. I received a King suite and my complimentary Hilton Honors Diamond Level water and breakfast coupon. I checked in around 8:45pm and the young lady was very nice. The staff in the dining room was very helpful...
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We like to stay at Hilton Garden Inns or Hampton Inns when traveling for short visits. On this visit to see Muhlenberg College we arrived late in the day (10:30 pm). Everything seemed in good order until we got in bed. There was a large clump of hair at the bottom of the bed. The hotel staff was very understanding...
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Stayed at this location Friday 10/14/2011 for one night while in the area. Very clean and well run. Room was typical of Garden Inn, comfortable bed, decent decor and bright bathroom. The entire hotel was very clean. Breakfast was the Garden Inn standard buffet of good variety of anything you could want and eggs made to order if wanted. Dining...
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