My wife and I visited the restaurant at lunchtime to celebrate my birthday and retirement. There was some confusion when we arrived as normally food apart from Afternoon Tea is not served until 5.00pm. This is not stated on the hotel website or when you book with their reservation partners. Following discussions with the manager we were offered the normal... More

After problems with our original wedding venue we made a last minute change to The Victoria and we are so glad we did because they gave us the best day of our lives. Despite only having a few weeks to organise with them, they (particularly Rachel, the wedding planner) were fantastically professional and made it really easy and stress free... More

I have previously stayed at this hotel many times several years ago (The Bower Hotel) and back then I was delighted, I stayed on this occasion after seeing the hotels photographs online contemporary styled rooms looked good, I chose an executive room and paid in advance. What a DISAPPOINTMENT the room (number 156) was tired and drab the decore was... More

Went to the Victoria Hotel for the first time since the major refurb got underway and was not disappointed. The reception and lounge area look fabulous, very stylish but warm and welcoming. We didn't eat in the restaurant but joined some friends to sample the new cocktail menu. The strawberry daiquiri was to die for! Sampled several others between us,... More

Hi my husband and I have had two meals at The Victoria and on both occasions we were very happy with the service and the food. The first time we came there were 8 of us and the staff were very helpful. When the food came, it was hot and very delicious. The second time we came it was just... More

I stayed at the Victoria Hotel on the 12 April 2013. The Hotel has been refurbished to a extremely high standard, The room was very comfortable and spotlessly clean. I had the most restful nights sleep that I have had for a long time. The staff were very lovely especially as I was a single traveller and took time out... More

We called at the restaurant over the Easter period after we heard it was under new ownership. It looked quite a lot smarter and quite a pleasant atmosphere,the waitress was really hard working,attentive and pleasant. On the down side the food was very poor especially the poached pear,which was a microwaved pear and never been poached. The chicken dippers shattered... More

We live locally so booked in the restaurant for a meal with my husband and two friends, on arriving the hotel and restaurant looked amazing.We were taken to our table on arrival and promptly ordred our meals ,starters arrived and were just ok, however when the first two meals arrived they were not ours. Then eventually after a long wait... More

We live locally and went to the Bower many times for a meal, Christmas Day, Valentines Day, caberet nights, casual drinks etc. We even spent our wedding night there in 1977. There is no doubt that towards the end, the Bower was dreadful – scruffy, grubby, poor food, over-priced, rotten service. That is why we were delighted when it was... More