We chose the Hilton Garden Inn because of its proximity to Longwood Gardens and are already talking about returning! As Hilton Honors guests, we were upgraded to a junior suite and all of my requests, from what floor I wanted and where I wanted the room located (away from Route 1 as everyone here on TripAdvisor cautioned) were graciously honored....
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The only reason I stayed here over the Fairfield Inn is because the pool was freezing cold. That is the ONLY thing the Garden Inn has over the Fairfield. The so called adjustable bed wasn't, and it was stuck on ultra firm. The breakfast and service was good, although it was $10 each. That was the first and last time...
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Dear Guest-
Thank you for staying with us recently and for sharing your feedback. We sincerely apologize for the uncomfortable bed and the noise issues you experienced. Our staff here is committed to outstanding guest satisfaction and we would like the opportunity to further review your specific situation. Would you be available to contact me at the hotel so we...
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Rooms were nice and clean. Staff was very friendly. This location didn't offer dining in for dinner but several restaurants are within walking distance. The only thing that didn't impress me was the very small shower stalls.
Dear Guest-
Thank you for staying with us recently, and for sharing your experience while here at the Hilton Garden Inn Kennett Square. We apologize for any inconvenience caused you by the size of the shower stall. Most of our rooms do feature a full tub/shower combo, but a couple of them have just a stall.
We hope you will...
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The hotel is comfortable and reasonably quiet if your room is away from the banquet facilities. Check in and check out was smooth and maid service was excellent. The message function on our phone did not work and the refrigerator froze all of our food, even on the lowest setting. Without these issues, the stay would have been excellent. As...
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Dear Guest-
Thank you for visiting us recently at the Hilton Garden Inn Kennett Square and for advising of the issues. If you can, always report any problems while in-house so we can do our best to rectify them and make your stay more comfortable! We apologize for any inconvenience caused you. If you wish to contact me at the...
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Offering a package which included Longwood Gardens and Winterthur, which we planned to visit, this hotel was an excellent choice. Staff were very friendly and even though busy checking in a large party, were able to easily handle the "crush." Breakfast is cooked to order and was quite good. Suggestions for dinner were good as well.
Thank you for sharing your experience! We are so glad you enjoyed your visit and were able to take in Longwood Gardens, a treasure any time of the year, but especially over the holidays. The staff here is definitely committed to outstanding guest satisfaction, and appreciates your noticing! We hope we will see you here again soon!
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We recently stayed for one night at this hotel.We own a restaurant in Kennett, Portabello's, and could not drive home on an icey Saturday night! From the moment I called to make the reservation I was pleased! Warmly greeted on phone and when we arrived at midnight. The staff is very friendly and genuinly wants to make your stay pleasant....
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Thank you for staying with us recently, and sharing your experience! We are pleased we were able to provide a warm and pleasant stay on a cold, wintry night. The staff here is definitely committed to outstanding guest satisfaction, and appreciates your noticing! We hope we will see you here again soon!
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This is a very good hotel currently undergoing renovations. The renovation did not interfere with our stay. Breakfast is very good, but one pays unless you use Hilton Honors benefits to pay for it. Staff is very nice. Tina was exceptionally helpful and pleasant to deal with. Pool is very nice.
Dear Guest-
Thank you for visiting us recently at the Hilton Garden Inn Kennett Square! We are glad to hear that the renovations did not cause any problems while you were our guest. The Hilton Honors program, which you obviously are a member, is just another great reason to stay in the Hilton Family of hotels. We hope to see...
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Clean, reasonable, nice rooms and a good full breakfast available. Within a mile of Longwood Gardens.
Dear Guest-
Thank you for staying here at the Hilton Garden Inn Kennett Square. As you said, we are within a mile of the gorgeous Longwood Gardens, an exceptional attraction in any season! And with all hotel rooms being beautifully refurbished we will be able to provide even better rooms. We wish you a happy and healthy 2012!
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We stayed here for 4 nights at the end of December. This was our second or third stay here. They seem to do everything right, making our stay easy, comfortable, and pleasant. The bed was lush; we love the feature that allowed us to set the firmness of our mattress. The staff were accommodating of special requests and made us...
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Thank you for visiting us at the Hilton Garden Inn Kennett Square recently. We are so delighted you were able to experience the Brandywine Valley during the holidays, when there are so many beautiful exhibits in the plentiful area attractions. Equally nice is that you enjoyed our hotel and the bed; the adjustable feature is very popular! We look forward...
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clean, friendly hotel. close to Longwood Gardens. Longwood Gardens is beautiful and worth a visit. Also, a good base for other Brandywine Valley attractions. We always drive the back roads through Lancaster County to get here, which allows great views of the Amish and their farms.
Hello Enja43-
Thank you for sharing your experience! We are so glad you enjoyed your visit and were able to take in Longwood Gardens, a treasure any time of the year, but especially over the holidays. And you are right about taking the scenic routes through Amish country, where you can take in a very different way of life -...
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