Stayed here with a traveling sports team. Newly renovated rooms, that's funny. Renovated to whose standards? Room smelled musty and was small. Upon waking up in the am noticed my sons sheets had someone else s snot on them, called down to the front desk and they promptly sent someone up to retrieve the sheet, not change it but bring...
More
I had decided to take my mom and my sister down to the King of Prussia Mall this past weekend to do some shopping for my wedding, making it a girls get away weekend as we are from Upstate NY. I am an employee of IHG and was so excited to stay at this hotel because of the location (and...
More
I am greatly shocked and appalled at the treatment you received at my hotel this past weekend. I assure you this is not what we stand for at all. I am still reeling from this review and this is something that I will not allow to continue to happen at my hotel. We value all our guests whether they are...
More
Clean room/ bathroom, good value, very friendly staff.
Thank you so much for taking the time to give us a review and for your kind words. We greatly appreciate it and we certainly hope to be your hotel of choice for any of your future visits.
More
My husband + daughter decided to get away for 1 night so I booked 1 night at the Holiday Inn Express. To my my delight, all the restaurants + the mall were walking distance to the hotel! Upon check-in, the desk agent was very pleasant, efficient + cheerful. I did notice some renovations on the 1st floor so I was...
More
We are greatly honored by the detailed description and comments about both our staff and our property. I was intrigued reading through it and I am very happy that the extensive work being done at our property is being received well. We are 99% done with the renovations and the lobby is just about complete now.
I assure you, the...
More
My boyfriend and I were up in Philly for a Flyers and Sixers game and ddnt want to stay in center city Philly so we picked King of Prussia. We originally booked a king room but was given a double. The front desk didnt hesitate to change our rooms. Both rooms were clean and nice with balconies. Roomy and smelled...
More
Thank you so much for your kind words and great review. I will be sure to pass on the comments to John about his customer service. I am glad to hear that he was able to rectify the mix up with your room type and that we were able to accommodate your original request.
I am very happy to hear...
More
As usual, this Holiday Inn Express lives up to the reputation of it's chain. The room was very nice, the desk folks very friendly, breakfast was excellent and the server was very friendly, and the room quiet and easy to temperature control. I found I slept well in this room and it was very quiet, which was a relief after...
More
Thank you very much for the great review you gave us. We greatly appreciate the compliments and I will share this with the entire staff. It is always great to receive feedback as it continues to motivate us to do what we love: taking care of our guests.
We are on the home stretch with our renovations and we can't...
More
I was concerned by the mixed reviews this hotel had gotten on various sites, but was very happy with my stay. The hotel is newly renovated, and entirely smoke-free. My room had a nice balcony that you could use (another hotel nearby has balconies, but lodgers are not allowed to use them). Desk staff was very nice. Room was clean,...
More
I am very happy and pleased to hear that you were happy with your stay and you chose to give us a chance despite the mixed reviews you viewed on different sites. Thank you so much for your pleasant comments about our staff and the renovations that are going on. We are very excited about the progress and we will...
More
A little dated with some renovations going-on during our stay. Located close to restaurants and shopping mall.
Thank you so much for taking the time to give us a review. We are half-way done with our renovations and the trasnformation of the rooms is amazing. We hope that you will return when our renovations are complete and see our updated and refreshed look. I am sure it will be a great improvement. We value your business and...
More
The hotel is very close to the king of prussia mall and surrounded by great restaurants.
Room was large with a separate living room and bedroom, both rooms have flatscreen tv's and there is a kitchen. All in all just perfect for a shopping stay( and for longer) We just stayed there for a night and when i sat down...
More
Thank you so much for the great compliments to our staff and giving them kudos on resolving the problem you experienced with the couch. I assure you, we have recitified that situation and replaced the couch, we have also implemented an extra step in our inspection routine to ensure something like this will not happen again.
We are in the...
More
I almost did not book because of the couple of bad reviews. I am so glad I did stay there. My room was clean including the furniture even though it was on an older floor. The whole hotel is being renovated so soon all rooms will be new.
THAT SAID, THE BEST THING IS THE FREE BREAKFAST. Amazing: warm sweet...
More
Your kind words and wonderful compliments for our Breakfast are greatly appreciated. Thank you for giving us a chance and allowing us to be your host hotel during your visit.
We are half way through our renovations and we hope to be fully renovated, public spaces included, around the end of March. Should you return for any of the Summer...
More
If you own or manage Holiday Inn Express King Of Prussia, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
41 Reviews
106 Reviews
88 Reviews
