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Comfort Inn & Suites Brandywine Valley, West Chester Reviews

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Comfort Inn & Suites Brandywine Valley

2.5 of 5
1310 Wilmington Pike, Rte 202, West Chester, PA 19382
Hotel amenities
Comfort Inn & Suites Brandywine Valley
20 traveller photos
Ranked #2 of 6 hotels in West Chester
4.0 of 5 stars 134 Reviews
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134 reviews from our community

    Trip type
Traveller rating
    55
    40
    17
    11
    11
Date Rating
Moscow, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Great business or family stay”
5 of 5 stars Reviewed 24 April 2013 via mobile

Stayed here for work. Late check in and downright tired. Top notch across the board. Walked into a big living area w kitchenette, separate bedroom with big bath. Easy on-off highway too. Wish this hotel was at the beach; it would be great for small family vacation

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
26 April 2013

Dear Guest, Thank you so much for review which I have shared with the team. We were all delighted to read that you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards Steven Serhat CAKMAK Sales Manager 610-399-4600x331 More

West Chester
1 review
2 helpful votes 2 helpful votes
“Not happy!”
1 of 5 stars Reviewed 24 April 2013

We stayed at this hotel for a weekend. In the afternoon we thought we would rest because we had had a long flight. They were relaxing carpet in the upstairs and we had to listen to the carpet being staple gunned all afternoon. Wouldn't they do this on a weekday. Then at night there was a party next door that... More

Was this review helpful? Yes 2

Review collected in partnership with Easytobook.com

ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
26 April 2013

Dear Guest, Thank you for your review, I do appreciate that you have taken the time out to share your experience. I am so sorry that we have disappointed you and your travelling companion in certain areas. We are currently renovating the hotel in order to provide better accommodations and services to our guests. We realize that it is inconvenient,... More

Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Average at best”
3 of 5 stars Reviewed 6 April 2013

Stayed here for 3 nights. Upon check-in, we were greeted (barely) by a woman who pretty much asked for our credit card, slapped the keys on the desk and walked away. When we got to our roo we noticed that there were chairs in the middle of the room. It took many times throughout the trip for our key cards... More

Was this review helpful? Yes 1
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
9 April 2013

Dear Guest, Thank you very much for taking the time to post your comments. It is our ongoing effort to provide a very high level of service throughout the hotel in order to deliver a pleasant and hassle free stay. Please rest assured that I have shared your feedback with the teams so that we can focus our attention on... More

PLEASANTVILLE
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
“Over Night Stay”
5 of 5 stars Reviewed 4 April 2013

Well this place is just like it look , The room a very clear, the brealfast was a good deal for the stay at this Comfort Inn . the staff was extremely kind and friendly. Very please with my stay at the comfort inn

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
5 April 2013

Dear Guest, Thank you for taking the time to post your review and we are all delighted that you enjoyed your stay with us. We look forward to having the pleasure of welcoming you back in the future. Steven Serhat CAKMAK Sales Manager 610-399-4600x331 sales@westchestercomfort.com More

West Paterson, New Jersey
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Close to Longwood Gardens and very clean”
3 of 5 stars Reviewed 4 April 2013

Just stayed here this past weekend. Front entrance was closed due to construction - so we had to go in and out - from a side entrance. Kind of weird - but on the upside the new tile and renovations they are doing will make this place very nice to stay at. Room was clean. Nicely furnished. Had Microwave and... More

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
5 April 2013

Dear Guest, Thank you for taking the time out to post your comments. Should you need any assistance with your future visits, please feel free to reach me on sales@westchestercomfort.com. We look forward to welcome you back in the near future. Steven Serhat CAKMAK Sales Manager 610-399-4600x331 sales@westchestercomfort.com More

Baltimore, Maryland
Top Contributor
65 reviews 65 reviews
12 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
“Dangerous, dirty and loud”
2 of 5 stars Reviewed 29 March 2013

I used my rewards points to stay here for a quick overnight. We had an affair in the area. Knowing the area rather well, I thought this would be a decent, no frills location, but adequate. I almost tripped walking in the front door on a floor mat. I got to the front desk and the expressionless, emotionless front desk... More

Was this review helpful? Yes 1
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
3 April 2013

Dear Guest, First of all, I would like to thank you for your impressive detailed feedback which helps us monitor and improve our service. Rest assured that your concerns and feedback are important to us and we would take them seriously. We are currently renovating the hotel in order to provide better accommodations and services to our guests. We realize... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Friendly and clean”
4 of 5 stars Reviewed 25 January 2013

We stayed here about nine months ago and just recently returned again as the staff was friendly. Housekeeping was great, and the breakfast was quite good. Only problem was the heating unit kept turning on and off every few minutes so it was hard to get any sleep. We would return again providing heating units are fixed.

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
28 January 2013

Dear Guest, Thank you very much for reviewing your stay at the Comfort Inn & Suites Brandywine Valley. We are delighted that your stay here with us was a pleasant and enjoyable one and strive to exceed the expectations of our guests at all times. We apologise that the Air Conditioning unit in your room was not to your satisfaction.... More

Fribourg, Switzerland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“A Surprisingly Nice Place”
4 of 5 stars Reviewed 19 January 2013

After staying at the Four Seasons in Philly, we didn't expect much from a Comfort Inn while traveling around in the area. But we actually were surprised by the level of comfort at this Comfort Inn. The rooms had everything you needed, and the staff was extremely kind and helpful.

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
22 January 2013

Dear Guest, I am absolutely delighted to learn of your fantastic experience at the Comfort Inn & Suites Brandywine Valley. Should you need any assistance with your future stays, I would be at your service. Please feel free to contact me on sales@westchestercomfort.com. Kind Regards Steven Serhat CAKMAK Sales Manager sales@westchestercomfort.com 610-399-4600x331 More

Kansas City
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
30 helpful votes 30 helpful votes
“Average Hotel with Extras”
4 of 5 stars Reviewed 31 December 2012

A decent hotel with clean, well appointed rooms. One negative was the loud heating unit - cycled off and on every few minutes and was annoying. I liked the bar in the lobby with evening food and drink options.

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
3 January 2013

Dear Guest, Thank you for taking the time to review our hotel on TripAdvisor. I am so sorry to hear that our AC unit was too loud for you to rest comfortably with it on. Should you choose to return to our property, we will make sure our maintenance department inspects your room thoroughly before arrival. Thank you for letting... More

Harrisonburg, Virginia
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Averaeg”
3 of 5 stars Reviewed 14 November 2012

Just an average Comfort Inn, the room was clean but tight, didn't care for the 'lounge bar' atmosphere in the lobby and the continental breakfast was not up to Choice Hotel Standards. My biggest complaint though is that they authorized my credit card 2 hours before my cancellation time, even thought I am a gold member and have never had... More

Was this review helpful? Yes
ComfortWestChester, Director of Sales at Comfort Inn & Suites Brandywine Valley, responded to this review
19 November 2012

Dear Guest, Thank you for choosing the Comfort Inn & Suites Brandywine Valley. We appreciate you taking the time to post your comments about your stay with us. I am sorry to hear that the pre-authorization that was acquired before your arrival caused an inconvenience. To guarantee an arrival, our computer system is set up to automatically get a pre-authorization... More

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Additional Information about Comfort Inn & Suites Brandywine Valley

Also Known As:
Comfort Inn & Suites Brandywine Valley Hotel
Comfort Inn And Suites Brandywine Valley
Comfort Inn & Suites Brandywine Valley Hotel West Chester
Comfort Inn Brandywine Valley
Comfort Inn West Chester
West Chester Comfort Inn
Address: 1310 Wilmington Pike, Rte 202, West Chester, PA 19382
Region: United States > Pennsylvania > West Chester
Amenities:
Bar/Lounge Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 hotels in West Chester
Price range (per night): S$116 - 218
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Comfort Inn & Suites Brandywine Valley
1310 Wilmington Pike Rte 202
West Chester, PA 19382
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