The hotel is stuck in a drab time-forgot-this-hotel era . Carpets are soiled; room walls are so thin that a telephone conversation can easily be heard in the adjoining room. Flat screen TV, but it is bolted into an old, dark chipboard type armoire, which somehow is supposed to function as a wardrobe. Housekeeping need to be alerted as to... More

Poor Experience. I stayed two nights. The first night the room was very cold when I checked in and it took 6 hours for the weak heater to bring the room to a comfortable temperature. The second night a dog in the room across the hall barked every time someone walked down the hall. After two hours I called the... More

This is my third trip in less than two years for family funerals. Each time the staff has been very kind and friendly. The rooms are clean and anything extra that I asked for was promptly delivered. Breakfast is hot and fresh and there is always coffee . Hopefully I won't be cack too son"

I stayed at this hotel for 3 weeks in December while working nearby. It was a nice hotel, the lobby was clean and the staff was nice upon check in. At night when returning from work there was a cookie reception in th lobby which I thought was a nice touch, it also was nice if you got there early... More

We have stayed in the hotel 4 times. The first time we stayed our daughter stepped on a carpet nail tack strip that was exposed. We told the staff and a few days later the manager got back to us. He kindly reimbursed us for our stay. We were in town again and we stayed in the same King hottub... More

We stayed at this site for 5 nights mid October. Our stay there was excellent. The staff was very friendly and professional. The room was very clean & comfortable. Upon check-in I was immediately recognized as a Priority Club Platinum member. The breakfast bar was one of the best I have experienced at a HIE property. The only little glitch... More

The area surrounding the hotel is industrial looking....nothing fancy. But the hotel is the opposite; large open lobby that opens into a large breakfast area (breakfast options very good). I stayed here on points and was not disappointed. The room was a huge suite with a whirlpool and seperate bedroom area. The hotel staff (this includes front desk, breakfast, room... More

This is a beautiful facility however, the quality of the matresses is extremely poor. A poor quality matress is a difficult problem resulting in a sporatic night's sleep BUT the worst problem is that even after 4 messages (1 hand written from the weekend manager and 3 voicemail messges) there has been NO communication from the general manager. Each time... More

We are a large family so it's kind of hard for us to find a room that will accommodate us. On the way we decided to get two room that were connected by a door. I called the hotel to make the change. The gentleman who answered the phone recommended we go with a king bed suite and he upgraded... More