I was a little skeptical about staying here after reading a lot of reviews stating this is not a clean place and some of the gross stuff found in the rooms. I did not see any of this during my stay. I had a room on the club floor (5th), it was very clean and except for the furniture (had...
More
This is very close to airport and lounge is great. Attendants are very friendly and snacks/beverages are available. Every Wednesday is manager's night, so free beer/wine along with hors d'oeuvre. Beds are comfortable as with any Sheraton. Ben
Dear Ben,
It's so great to hear that you were more than satisfied with the services you received. We work very hard every day to give all of our guest's great guest service! I will be sure to share your comments with the team. Please reach out to me directly when you are back in the area, I would like...
More
To the Sheraton:
Since I stay at the hotel 3 to 4 nights per week, it is like a second home. The staff is very accomodating - when I need service - whether it be housekeeping or room service, it is quick, efficient, and satisfying
The quality of food is very good. The only thing I can ask - please...
More
Reviewed 23 December 2011
Dear Keith,
Thank you so much for being a loyal guest! Your business is greatly appreciated and I thank you for taking the time to tell us how we are doing. Rest assure that I will be sharing your wonderful comments with the entire staff. Never hesitate to contact me directly if there is ever anything I can help you...
More
I've been staying here for business for over a year, and I've always had wonderful service and the rooms are always clean and comfortable. Will stay many more times. Excellent staff.
Thank you so much for telling us about your experience! Your feedback is so valuable to us and we appreciate you taking the time to tell us how we are doing. We hope you use us again when you are in the area. Please reach out to me if there is anything I can help you with in the future....
More
The best part about this hotel was the friendly staff, the starbucks coffee and the complimentary chocolates.
When we arrived in the room, the door didn't lock. The staff was very nice and accomidating. They switched our room very quickly. The room we were moved to didn't have enough towels or sugar for coffee. The drain in the shower didn't...
More
Dear Valued Guest,
Thank you for letting us know how we are doing! Your comments only help us to improve our every day operation and I will be sure to share your feedback with the team. I am very dissapointed that you were not 100% satisfied. Rest assure that the issues you experienced are not typical for our hotel and...
More
Five weeks into a three month stay the ENTIRE staff has been more than accommodating. From the very first meeting with Lisa, Director of Sales, to the daily interaction in the club lounge with Alex and the rest of the attendants, my stay has certainly been a comfortable one to say the least. I look forward to finishing out my...
More
Dear John,
Thank you so much for putting us at the top of your list! We are lucky to have you with us! Providing great guest service is so important for us here at the Sheraton Providence and I am pleased to hear about your experiences. We hope you continue to utilize us in the future. Thanks again and we...
More
Let me start by saying that I am a seasoned traveler and have stayed at almost every hotel in Providence. After almost a year of weekly stays I can easily say that the Sheraton has been my favorite. Like several of the other reviews, I must re-iterate that the stellar service and hospitality is unparalleled. Within just a couple of...
More
Dear Valued Guest,
What a wonderful review! I will be sure to share your comments with the entire hotel staff. The service you were provided is what we strive to provide all of our guest's every day. It's so important for us to hear from our guest's and I thank you for letting us know how we are doing. Please...
More
I stay in Providence frequently, anfd it is always great to be greeted by name with your room key at the ready. But, even the first time visitors are impressed by the fastest check-in experience in town. Sheraton Providence also has the best gym anywhere near the airport, and a great staff in the lounge/restaurant.
Dear Rich,
Thank you for your great review! We work very hard to impress our guest's with every interaction, from the check-in experience to the work out facility. I am so happy you were happy with your accomodations and look forward to seeing you soon. Please reach out to me if there is ever anything I can assist you with!
More
First time at the providence Sheraton. Was great. Thanks to everyone there who helped. Alex in the Club lounge was wonderful i can't say enough. friendly, professional, outstanding. Will be back very soon. Thank you all again.
Dear Joe,
Thank you for your kind words! Alex is definitely an asset to us here and I will be sure to share your comments with him. It's awesome to hear from our guest's when we are doing a great job. We hope to welcome you back soon at the Sheraton Providence Airport Hotel!
More
Staff is always friendly and competent. I stay 3 nights a week and they are great. Alex is friendly and Lisa makes the manager nights comfortable.
Reviewed 21 September 2011
Reviewed 8 December 2011
Thank you again Tony for you loyal business! You are such a valuable guest and we are lucky to have you stay with us!
More
If you own or manage Sheraton Providence Airport Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
143 Reviews
68 Reviews
