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Holiday Inn Express Charleston Downtown - Ashley River

3.0 of 5
250 Spring Street, Charleston, SC 29403-5123 (Formerly BEST WESTERN Plus Charleston Downtown Hotel)
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Holiday Inn Express Charleston Downtown - Ashley River
Ranked #33 of 54 hotels in Charleston
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47 reviews from our community

    Trip type
Traveller rating
    20
    18
    7
    2
    0
Date Rating
Hartford, Connecticut
1 review
2 of 5 stars Reviewed 13 May 2013 NEW

Mangement did not honor their reservation and not only downgraded my rooms they changed the rates, blaming me for not asking for electronic details of my reservation ( email ) 80 days earlier when I booked and got a confirmation number. High season bookings might change , be aware! When I arrived, I was offered totally different rooms , at... More

Was this review helpful? Yes
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
14 May 2013

Dear Leele, I am very sorry but the details of your reservation are as we spoke. Your room type was never changed but booked based on the request for a particular rate. Since you have not yet stayed with us, I did offer to honor the rate with an upgrade fee of $15 to a river view room. I am... More

Beckley, West Virginia, United States
1 review
5 of 5 stars Reviewed 9 May 2013

Very clean facility with super staff. Every employee we saw greeted us. Breakfast bar offered a nice variety of food that was kept at the proper temperature. Seating area was quite large...didn't have to wait for a place to sit each morning. Refrigerator and microwave were part of the entertainment center so it made the room more appealing. Sliding door... More

Was this review helpful? Yes 1
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
14 May 2013

Thank you so much for your great review! We appreciate you sharing your experience with others. Our 2 Queen bedded rooms are great if you like a mini fridge and microwave! And just a few minutes drive from the Historic District! More

Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 7 May 2013 via mobile

The hotel is not in the historic area but with the free shuttle stopping just outside this is great value. The room was clean and very comfortable and we had a lovely view out to the Ashley River from our balcony. It was great to have a patio door to open, but as the hotel is close to the highway... More

Was this review helpful? Yes 1
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
14 May 2013

I'm so happy you enjoyed the beautiful views of the Ashley River from your walk-out balcony! Sunsets are gorgeous from the river view rooms! The convenience of the free town trolley and complimentary hot breakfast makes for a great value! More

Overland Park, Kansas
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 5 May 2013

My husband & I wanted to spend some time seeing Charleston. While there are many charming hotels in the historic district, we hate to spend big bucks while hardly in our room. We booked this hotel and it was super! Only about 10 mnutes from the historic district downtown if you drive. There is a free trolley you can ride... More

Was this review helpful? Yes 4
See 4 more reviews by Valerie066 for Charleston
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
8 May 2013

We are so happy you enjoyed your trip to Charleston! You mentioned some of the great things about our hotel. We are just a mile and a half from the Historic District and easily accessible by the free town trolley. And free parking! Brand new Great Room with complimentary hot breakfast bar to get your day started. Thank you for... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 May 2013

I recently spent three nights at this hotel and was very satisfied with both the service and the accommodations. The Front Desk staff was extremely polite and helpful and I'd like to especially commend Chris, Holly and Harrison.. It was also a pleasure to be greeted each morning at breakfast by Robin, one of the dining room attendants. The food... More

Was this review helpful? Yes 2
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
5 May 2013

We appreciate you taking the time to provide your review. Especially your recognition of our great employees by name! We strive to provide all of our guests the highest possible service combined with the great Holiday Inn Express product that our guests know and love to make an experience to remember. A heartfelt Thank You! More

Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 May 2013

The hotel is an easy couple minute drive from downtown. Room was clean. Desk staff was very friendly. "River view" room was nice, not much of a view but it is a few blocks away so you can't expect much. Breakfast was good but less variety than other hotels we have visited. Overall it was very nice and we would... More

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See 7 more reviews by thefitnessworm for Charleston
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
4 May 2013

We couldn't ask for more than a 5 Star Review from a Trip Advisor Senior Contributor! We look forward to your next visit! More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 May 2013 via mobile

My friend and I found it to be very clean. The staff was friendly and willing to help the guest even with direction. Easy to get to all the sites of Charleston. Entrance was hard to spot at first. Lots of choices on the breakfast menu. For coffee drinkers. The pot in the room only makes one cup. You won't... More

Was this review helpful? Yes 1
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
4 May 2013

Thank you for your review. I am very happy you enjoyed your stay with us! More

San Francisco
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 May 2013

We stayed at the Holiday Inn Express in Charleston just last week, so I wanted to write this review before I forgot anything. It was really a pretty ideal hotel experience with just some very minor issues. The rooms were very comfortable, bedding great & extremely clean. My only gripe is that in the bathroom, there is a towel rack... More

Was this review helpful? Yes 2
See 3 more reviews by Yodee for Charleston
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
4 May 2013

We encourage our employees to treat our guests as if they were guests in their own home. True Southern Hospitality. We appreciate your 5 Star review! More

Baltimore
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013

The staff was exceptional, ever ready to help and always saying hello and thanking you for your business. They take great pride in their work and it shows. Hotel is immaculate and smartly furnished. Very comfortable room and well-appointed. I'd recommend this hotel to anyone so long as they're prepared to be a mile or so away from the action... More

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HIE-CHS-AGM, Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
8 May 2013

Thank you for sharing your thoughts about our hotel. Our staff constantly aims to do just that, go "above and beyond" for all our guests. We are glad you enjoyed yourself and look forward to your next arrival on your next trip to the Charleston area. More

Taunton, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 May 2013

This hotel definitely has the upper hand on customer relations! What a friendly and accommodating staff, from management to housekeeping. The facility itself offered clean, modern, beautifully decorated rooms with lots and lots of fluffy linens! Each morning until 9:30 a.m. the staff pleasantly provided an abundance of complimentary, delicious breakfast foods-- the coffee was delicious, as well. We were... More

Was this review helpful? Yes 1
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review
4 May 2013

Thank you so much Miss. Barbara for taking the time to share your experience with the world. You are very gracious with your compliments! More

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Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Also Known As:
Best Western Charleston
Charleston Best Western
Address: 250 Spring Street, Charleston, SC 29403-5123 (Formerly BEST WESTERN Plus Charleston Downtown Hotel)
Phone Number:
Region: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 54 hotels in Charleston
Price range (per night): S$153 - 325
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 
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Holiday Inn Express Charleston Downtown - Ashley River
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