I spent two nights here for the Darlington race weekend. I booked my hotel room with points for the two nights, I had booked a King Non-Smoking suite with a two person hot tub. When I got to the hotel, I was put into a King Smoking suite, which had no 2 person hot tub. I asked the front desk,...
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Dear USFBowler
Thank you for not only choosing to stay with us but also for taking time out of your busy day to give us such a welcoming feedback.
We do love to hear positive comments and aim to provide the same experience for all our guests.
Regards
THE MANAGEMENT AND STAFF OF THE SUBURBAN EXTENDED STAY HOTEL
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While I do not usually write extremely negative reviews, I must this time. We used this hotel as a mid-way stop between Florida and Maryland. We arrived late, Checking in, the hotel lobby was smokey and the music from the hotel bar and lounge was incredibly loud. We arrived at our room on the parking lot level to find the...
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Dear Reed123
Thank you for giving us a review. Although we prefer positive reviews, the negative ones also give us the opportunity to better serve you in the future.
We apologize for any incovenience caused during your stay with us. We look forward to you giving us another opportunity to better serve you and your family!
Regards
The Management and...
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We stayed here twice. Once on our way to florida and again on the way home. The first stay was nice. We had a ground floor room with a kitchen. The second stay we had the same type of room. This time the a/c was not working. When I tried to call the office the phone was not working. I...
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Dear JulieCInveraryOn
Thanks for staying with us. The Staff at the Suburban would like to take the opportunity to thank you for taking time out of your busy schedule to give us a review.
We look forward to serving you once again.
Regards
The Management and Staff Of The Suburban Extended Stay Hotel
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On the way to Orlando,overnight at Suburban extended stay,in Florence SC. Room is large with a full kitchen and 2 double beds.It also has free internet in the room, and a computer in the lobby.. Quiet and clean. There are connecting restaurants and entertainment in the bar You are within waling distance to many other restaurants.I would certainly stay here...
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Dear lapsycrafter
Thanks for taking time to give us a much appreciated review. Hope you have a pleasant trip to Orlando! We look forward to future visits from you and your family.
Regards
The Management and Staff
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I enjoyed my stay as well as the people I encountered,so its safe to say i will be back and would recommend anyone visit and stay for a whilewhile
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Dear Mr. Joe Singletary
The management and staff of the Suburban would like to thank you for taking time out of your busy schedule to give us a positive review.
We look forward to having you stay with us again in the near future.
Regards
Management and Staff
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My family and I decided to stay at this hotel because of the very low price and the nice look of the lobby area. While checking in the desk clerk Heidi Gade was very short and abrupt with us and didn't even acknowledge us when we entered the lobby. Upon entering the room it was extremely hot and would not...
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Dear missvip00...
Thank you for your review. Sincere apologies for any inconvenience caused to you and your family. The Staff at the Suburban are know for their courteous and helpful service to all guest.
Hopefully you will give us a second opportunity to better serve you in the future.
The Staff and Management of the Suburban
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My husband and I stayed here one night several months ago, based on decent reviews on this site. We found nothing in particular to complain about or to praise. However, my husband and child stayed one night more recently and were disgusted to report the presence of dried blood and hair in the shower. They arrived late at night and...
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Dear Karofl1
Thanks for your review. We are happy that your first stay was a pleasant one and dismayed that the second was not a success. Each stay should be consistent with the first.
We do appreciate that you are willing to stay with us again.
Looking forward to seeing you and your family at your next stay.
The Management...
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We were stuck in a snowstorm headed north to visit family after Christmas and needed a place to wait out the storm. Picked Suburban because of an ad in a truckstop and we could afford it. They allowed us to check in at 7:30 am and didn't charge us extra. The room was clean as was the bathroom. Coffee drinkers...
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Dear SMORTON9
Thanks for staying with us and for taking time to give us a review. The next time you stay with us, please feel free to pick up from our front desk our complimentary packets of coffee.
The Staff and Management of Suburban
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Was traveling to Florida! The colours of the hotels were what caught my attention. Nice outdoor pool area with palm trees. Very friendly staff. Although the carpeting needs to be upgraded, it was a great stay for the value.
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As a trusting soul I checked into this hotel and was told that I needed to have a credit card on file with them, or I would need to pay a cash deposit so I allowed them to record my credit card. I then paid cash for my expected 2 day stay, when I asked why they needed my signature...
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Dear Controltech
Any discrepancy made on any bill we issue have always been clarified and handle with utmost responsibility to our customers. Please feel free to contact us here at the Suburban to rectify this situation. Providing service and satisfaction is the Goal and Objective for our hotel.
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