Just moments away from a major tourist attraction, which is Historic Charleston, SC. Bustling with countlesss amounts of people from all over ready to spend good, hard-earned money in and around the city and/or it's beaches, is one of the worst hotels I have ever encountered in my life at very high prices, even through Priceline! First complaint was the...
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While recently staying at the Mount Pleasant Holiday Inn, I lost my diamond earring. I wasn't sure if I had lost it at the hotel or somewhere else, and was quite panicked. I found the most wonderful surprise when we returned to the room in the afternoon! The cleaning staff had found my earring and placed it on the bedside...
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Dear wboswell,
I just read your comment and want to say thank you for the kind words about the staff. I fruly appreciate my team and this only goes to prove that situation even further. I would like to ask for a bit of assistance if possible. Can you reply back to me with your specific information as I would...
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Just over the Ravenel Bridge in Mt Pleasant, this is a viable alternative to much more expensive lodging in downtown Charleston, for those traveling on a budget, especially if you have a car . Then it's convenient to go to Isle of Palms, Sullivan's Island, and Patriot's Point excursions. Clean, updated and functional, nice king size bed, flat screen TV....
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Dear dr_odd,
Thank you for the review of the hotel.
I appreciate your comments regarding the service and functionality of the hotel. I wish more guests would see Charleston the same way you did regarding the proximity of Mount Pleasant to the sights and attractions of Charleston especially regarding the closeness.
I am sorry for the experience with the towels...
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cockroaches in the elevator, dirty sheets on beds, very run down, smells quite smoky and basically gross in everyway. something needs to be done here.
Dear Cynthia J,
I am sorry to read of the situations that occured during your stay.
I would like to address your comments individually if possible. I am unaware of any cockroaches in our hotel and in fact, just last Tuesday received a routine health inspection from the city and we were commended on the lack of any pests. Our...
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We had a wonderful experience. Parking was always easy at the Holiday Inn.The hotel lobby was very nice--updated decor, etc.We checked in seamlessly. Our room was in good condition as we entered and very nicely decorated. The 'spa' linens were a nice touch and of average quality. Basically we had a nice 4-day vacation stay. Management does need to take...
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Dear Schsciemem,
Thank you for your review on Trip Advisor.
I do appreciate the specific approach that you used in your review and providing those is a great help to us.
I will share your comments with my Housekeeping Manager to ensure that we are doing a better job of the dusting in the room. I have noticed the same...
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It is sad when a beautiful building in a lovely location turns out to be so disappointing. The hotel, at first glance seems pleasant and nice, however the harassed and hasseled front desk crew was the first clue that we were in for a less than pleasant experience. Obviously, the hotel was short of help, and when we were lost...
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Dear flipperdipper171,
Thank you for your information regarding your stay and I wanted to write back to you.
I have shared your comments with my Executive Housekeeper regarding the cleanliness of the room that you were checked into and can assure you that we have taken steps with a retraining program with the housekeeper responsible for your room before your...
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My wife and I stayed at this Holiday Inn at the base of Cooper River Bridge just two days prior to the BRIDGE RUN that had 43,000 participants. I had inadvertantly made our reservations through Travelocity for the week prior. The mistake wasn't noticed until the night prior to our visit to Mt. Pleasant. Despite the fact the Hotel would...
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Dear Jeff T,
Thank you for the kind words about our service. We strive very hard to ensure our guests are satisfied and we understand that mistakes happen and when we can, we're most happy to help.
We hope you choose our hotel on your next visit to Charleston as we look forward to seeing you again.
Best regards,
David...
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Hotel was clean, rooms were in good condition, and the staff was outstanding. We booked two rooms through hotwire for one night. I did not realize until after booking that I could not request non-smoking rooms. When I arrived I was pleased that they were more than happy to give us non-smoking rooms. We also needed extra time at checkout,...
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Dear Mike W,
I appreciate your review on Trip Advisor and am pleased that the service provided you was friendly and accommodating. These comments are important to us and we are glad to receive them.
As these reviews don't provide specifics for us, it would be most helpful if you could reply to me regarding your specific room number as...
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Overall I was disappointed with the stay at this Holiday Inn, mostly because it's quiet run down. If you walk into the lobby you would think you are going to be staying at a nice hotel that probably was recently renovated. Unfortunately when you go into the rooms you realize it's an old property that is really showing it's age....
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Dear Frequent_Traveler111,
I am sorry to hear of your frustration you experienced with your stay with us. I would like to ask that you respond to me at my e-mail address listed below so that I can personally investigate the situations that occured with the first room that you were given. I can't at present offer any explanation in regards...
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Nice hotel w/good restaurant. Clean rooms and nice staff. Very convenient to downtown and other attractions in the area. Our room did have a little quirk to it...both the faucet in the sink and in the shower were backwards. Cold was hot and hot was cold. Didn't take long to figure that out haha.
Dear corduroy910,
I would like to say thank you for the kind review and say I am most happy that we met your expectations.
I am truly sorry for the water situation that you experienced. I am completely baffled as to the reason that the faucets in the sink and the shower were installed backwards. Please accept my thanks for...
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