Our entire soccer team stayed here 4/27-4/29. Overall our room appeared clean. However, my son woke up covered in bites on the 2nd night. The manager did respond without trying to blame me, getting defensive, or not taking it seriously...I appreciated that. They told me they were going to quarantine the room and call in pest control. I followed up...
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Dear McMom_of_four, I apologize that you had a problem with bed bugs in your room. We did contact a professional company, and they inspected the hotel and confirmed that was the only room with the issue. It was immediately treated so we will not have any further problems. Bed bugs are not a sign of cleanliness. They do travel in...
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