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All 49 Rapid City hotels »

Best Western Ramkota Hotel

3.0 of 5
2111 North LaCrosse Street, Rapid City, SD 57701
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Best Western Ramkota Hotel
Ranked #29 of 49 hotels in Rapid City
3.5 of 5 stars 71 Reviews
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71 reviews from our community

What travellers say about this hotel
  • Water park(4)
  • Very nice(4)
  • Front desk staff(3)
Traveller rating
    12
    29
    15
    11
    4
Only show reviews for Family (36) | Couples (7) | Business (12)
Date Rating
Scott Air Force Base, IL
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 31 May 2012 NEW

It must have been the old building we stayed in because nothing was new here. The air conditioning unit was broken when we checked in, maintenance came in to replace the unit. We were not offered to change rooms or anything. The room looks very run down, wallpaper peeling, carpet worn down, back door didn't lock, if it wasn't for... More

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See 3 more reviews by Claudia E for Rapid City
Twin Cities, MN
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed 30 May 2012 NEW

I recently attended a family wedding and the banquet rooms were quite spacious and featured wonderful mood lighting for the reception with speedy bar service and well appoitned buffet lines. The pre-function area was poorly lit and in desperate need of renovation. This is a very large property for this city--about 270 rooms sorted into several 2-story buildings connected by... More

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See 3 more reviews by HotelGuyMpls for Rapid City

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Minneapolis, Minnesota
Senior Contributor
23 reviews 23 reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 14 March 2012
1
person found this review helpful

My wife and I stayed here with our 5 children. We were very impressed with the layout and quality of the room. I'm not sure if there is an old section and a new section but the part we stayed in looked new and was very well appointed. We had a two adjoining rooms, each one with a separate bedroom... More

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Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
30 March 2012

Thank you so much for your comments! We value your opinion and use your experience to continually improve. I sincerely apologize for your lengthy wait to check-in, we know your time is valuable and that you have come to enjoy yourself with your family. It is wonderful to hear that you and your family had such a great time in... More

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 28 February 2012
1
person found this review helpful

We had a bday party for my 3 year old. Later relaxing in the room a USED CONDOM was found in one of our beds! The hotel offered to move us to a different room at 10pm. We declined and left. After speaking to the manager she basically said we were lying and it couldnt have happened. It was horrible... More

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Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
17 March 2012

We always strive to create the best possible experience for our guests and I apologize your expectations were not met. We have several measures in place for all of our staff and personnel to routinely follow and take pride in a clean and well-run hotel in the community. Thank you for your feedback as this ensures our continued success for... More

Price, Utah
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 26 February 2012
1
person found this review helpful

The room was nice, the water park was nice, but the walls are paper thin. Can hear every little noise in the hallway. The door of a room nearby squeaks loudly every time it opens and they are opening it every 5 minutes. It is in the middle of the night and people are going up and down the halls... More

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Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
28 February 2012

Thank you for taking the time to comment. Your concerns are important to us and we take every effort to ensure they are addressed for future guests. I am sorry to hear that we did not meet your expectations. I sincerely hope we will have the opportunity to have you as our guest in the future and make your experience... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 20 February 2012 via mobile
1
person found this review helpful

I loved how quiet our room was. We could not hear anything going on in the rooms around us. Waterpark could have been lighter. A little dark at night. Safety concern for me. Loved all the extra pillows on the beds! Rooms facing west had a beautiful view of the hills.

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See 3 more reviews by Heatherbbq for Rapid City
Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
21 February 2012

Thank you very much for your comments and your feedback. We take every opportunity to learn and grow from each guest we have. I will pass along your concern regarding the waterpark as it is our intention that you have the best experience possible. We look forward to having you stay again in the future. Sincerely, Hollie Front Office Manager More

Sioux Falls, South Dakota
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 20 February 2012
1
person found this review helpful

First off this is a 300+ room hotel with only 2 staff members at the front desk at most. It can take up to an hour just to check into your room, it was just that for me. If you arrive before 4pm you will not be allowed to check in. Secondly, if you lose your hotel room key you... More

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See 3 more reviews by John_Hbg for Rapid City
Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
21 February 2012

Thank you for your comments; there have been immediate action steps to address your comments about your experience with us. We had a short staff which is not the norm nor the standard for us and I am very sorry we did not meet your expectations. I genuinely believe your experience with us is not the norm. I do hope... More

Gordon, Nebraska
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

We've only stayed here once, but there's no question if you have young kids and don't want the chaos of the local indoor water park, this is the best. The rooms are spacious, but plan to do a lot of walking because the hotel is expansive and things are far apart. For the price I do think they ought to... More

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See 4 more reviews by lehite for Rapid City
Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
1 March 2012

Thank you very much for your response and taking the time to give us your feedback! I am pleased to hear you and your family had such a great time in the waterpark. We try our best to ensure this is a family oriented place and fun for all. Our onsite restaurant, Minerva's, is operated independently from the hotel and... More

Guernsey, Wyoming
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

I'm shocked there aren't more comments made regarding the water park! It is an AWESOME addition for families with kids. We have 4...10,4,2 and 11mths and this water park it set up where it is very easy for only me and my husband to handle all 4 at play! there's super shallow ends for the younger two and deeper ends... More

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Hollie Casey, Manager at Best Western Ramkota Hotel, responded to this review
2 February 2012

Gina, Thank you so much for sharing your experience with us! I am very pleased to hear you had such a wonderful time staying with us and that your children enjoyed the waterpark and play area. I hope we have the privilege of having you stay with us again in the future! Sincerely, Hollie Front Office Manager More

Billings MT
Contributor
18 reviews 18 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

I stayed in September for a meeting that was being held on the premises. This hotel is right next to a mall, movie theater, and easy drive to chain restaurants. It's a large property. The staff is very friendly and a accomodating. When I was making my reservations, I needed to make them under a special meeting rate. The young... More

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Hollie Casey, Front Office Manager at Best Western Ramkota Hotel, responded to this review
11 November 2011

Thank you very much for your kind remarks. We work hard to make your experience with us as satisfactory as possible and appreciate the time you took to give us your feedback. I am pleased to hear that our staff treated you with respect and were so accommodating to you and others. Your feedback will be shared with our management... More

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Additional Information about Best Western Ramkota Hotel

  • Best Western Rapid City
  • Rapid City Best Western
Address: 2111 North LaCrosse Street, Rapid City, SD 57701
Price range (per night):* S$116 - 308

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Best Western Ramkota Hotel
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