our family stayed here on a whim because they are the ONLY hotel in Spearfish with a waterslide:) The pool was warm, kids LOVED it, the waterslide is INSANE! It is too intense of a waterslide for any under five and difficult to get up to the top for anyone not in decent shape, but our family loved it(all of... More

I don't understand the comments on here. We stayed 3 nights at the Comfort Suites in Spearfish this month. (SEPT. 2011) We could not have been more pleased with the service at this hotel. The front desk was more that helpful and courteous. The rooms were large and everything was extremely clean. The breakfast was large with many choices for... More

We were passing through on our way home from Utah. The front desk person that evening seemed to think the breakfast bar opened at 7:00AM when all the signs indicated 6:00AM. As it turned out, the breakfast bar opened at 6:00AM. I went to 2 different drink machines at the hotel only to find out 3 of the 4 drinks... More

Getting married in September and had a bunch of rooms blocked and some of the rooms were not filled up. The manager calls me at 8am and starts being riducoulsly rude to me on the phone telling me that Im getting PENALIZED because the rooms I had blocked were not all filled up. He also had the nerve to tell... More

Tried to reserve a block of rooms for our wedding. Customer service was AWFUL, Phone manners atrocious, and Staff was so incredibly rude, they HUNG up the phone on ME!

This is a lovely hotel, very spacious, clean, comfortable and quiet rooms in a nice setting. The staff are friendly and helpful, but there are just not enough of them and they all seemed harrassed and overworked. There is a general air of penny pinching by management, and this is by no means the cheapest hotel in Spearfish. We were... More

It is unbelievable that this nice hotel has such a dishonest manager. I had reserved a block of 20 rooms in October 2009 for a wedding in August 2010 at the going rate with the understanding that the guests could use AARP, AAA or whatever they may have. The manager would tell my wedding guests that no rooms were available... More

After staying in this hotel a few years ago and being extremely pleased we decided to check it out once again while visiting the Black Hills. We thought it could not possibly be as clean and new looking as it was 3 years ago. Much to our surprise it again exceded our expectations! This hotel is only about 13 miles... More

I live in Spearfish, SD, made reservations at this "nice" hotel for a family reunion I was going to host in August. 2010. I made a reservation in October 2009 for a block of rooms but learned this date would not work for our family. I cancelled the block 4 days later (October 2009). Much to my surprise, my card... More