My wife, daughter, and I stayed here for the Country Music Marathon. The rooms are spacious and clean. The staff went out of their way to make the experience good for the runners (most of the guests on marathon weekend). The lobby and courtyard are excellent. A great option if the location is right for you.
Dear BuzzDR,
Thanks for staying with us for the Country Music Marathon. We hope you enjoyed the bananas and water in the lobby on your way out to the race. We are glad you enjoyed your stay and thank you for the kind words. Hope to see you next year!
Tom Rybak, CHA
General Manager
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I love to stay at this hotel. It has a separate bedroom with its own TV and a large bathroom with closet. The bathroom is the size you'd find in a home. There is a center atrium and breakfast area downstairs. The breakfast is not free unless you are a frequent user of their chain and a member. The hotel...
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Dear SKW78,
Thank you for your review of your experience staying at the hotel. I am glad you enjoyed the spacious suites we have and the really large bathroom. You are correct, our breakfast buffet is only free for our Gold and Diamond members with Hilton HHonors. We have 3 smoking rooms left and I am sorry you had ones...
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82 reviews and this will be the first time I have ever given anything a terrible rating. I mention this to highlight the fact that even in bad experiences I can usually find a few positives, and that I have always tried to be very fair in my reviews. I have been staying at this hotel for 3-4 nights every...
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Dear Accounant Guy,
As I told you over the phone I am very sorry we ended up in a situation where we had to relocate you to another hotel for your reservation. It is a scenario we try to avoid at all costs as we hate to send loyal guests to other hotels, but sometimes it is unavoidable. We appreciate...
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If you've ever stayed at hotels like these, then you know what to expect (which I think is an important factor in selecting a hotel). The rooms are nice and kept up. The lobby area is large and very nice. It has a bar and open and private lounge areas. The breakfast isn't complimentary, but it's not bad. There's also...
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Dear SandGravy82,
Thank you for the kind review of our hotel and congratulation on your priceline bidding. We are convenient to all Nashville and the surrounding areas have to offer and often an affordable alternative to the downtown Nashville hotels. I am glad you enjoyed your stay and we hope to see you next time as well.
Tom Rybak, CHA...
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I was staying here while working at my company's Brentwood office building for a couple of days, and only have positive things to say. Great lobby, great lobby bar with friendly bartender, and all of the staff was top notch. The suites are clean and modern and very quiet. I had a room on the 2nd floor facing the front...
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Our team spent 4 days on site for some business/training conferences and we were all very well treated. The conference rooms were well maintained and set up per our requirements. Good restaurant and free coffee in the morning in the lobby (could use tea as well though).
Catered lunches were tasty, but food seemed to run out quickly for our...
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Check-in: Fast, acknowledgement of diamond status. No upgrade as I was told this is a “suite” property. Friendly front staff that help with questions about local food and golf.
Room: Nice. Divided suite with 4 areas: living/work space, vanity, bathroom, bedroom. Clean and in good shape. Small bar area with microwave and refrigerator. After unpacking I took a shower and...
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Dear drtravels,
Thank you for the review of our property and the feedback. I apologize for the slow drain and I am glad we were able to correct it immediately along with the TV issue. Thanks for your feedback regarding the bottled water. That is a Hilton standard that all HHonors guests get free water upon arrival but not each...
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Nice hotel but housekeeping needs spiffing up a bit; we did not receive a survey from Hilton after our visit, so contacted them with these comments: upon arrival there were only 3 towels in room for occupancy of 4; after maid service the first night there were no coffee cups for the in-room machine, no tea bags replenished; dirty towels...
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Dear Tolbert89,
Thank you for your feedback both here and through Hilton. I apologized for your experience with your room. I did see that you were in a King room so 3 towels of each type is the standard we put in those rooms and we add 4 towels for rooms with two double beds. We are always happy to...
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Booked for three day family wedding after reading positive Trip Advisor reviews...used the best rate for Hilton...no breakfast included, but great senior rate...no problem with getting there from Nashville Airport (good directions), very convenient to the church and country club (Belle Meade) and family home in Franklin...given room facing the atrium...very large, clean, nicely decorated...loved the comfortable bed, big towels....
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Dear Vmeer,
Thank you for the lovely review of our hotel and your experience. It sounds like you were here on one of our busy weekend with lots of kids and families as well as wedding guests. I apologize that we did not get your room cleaned at the requested time. I will be sure to follow up with our...
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As a diamond member, I'm typically offered an upgrade if one is available. If it's not it's no big but deal but it would be nice to be noticed. They don't even offer the arrival gift. Hilton honors are so different from one hotel to another they are almost worthless.
Dear Frankatz,
Thank you for your feedback regarding Hilton HHonors. I am sorry we do not have upgrades here at our all-suite hotel. Every room is a suite so everyone gets an upgrade. As a Diamond Hilton HHonors member you receive free breakfast and bonus Hilton HHonors points at our hotel now. You used to have to choose one of...
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