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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

2.5 of 5
3710 Modern Industries Parkway, Chattanooga, TN 37419
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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
Ranked #16 of 92 hotels in Chattanooga
4.0 of 5 stars 200 Reviews
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200 reviews from our community

What travellers say about this hotel
  • Very friendly(14)
  • Clean room(8)
  • Ruby Falls(7)
  • Cracker Barrel(6)
  • Rock city(6)
  • Free breakfast(5)
  • Would definitely stay(4)
  • Great location(4)
  • Right next(3)
  • Front desk staff(3)
Traveller rating
    82
    69
    26
    16
    7
Only show reviews for Family (81) | Couples (60) | Business (24)
Date Rating
Florence, Alabama
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 31 May 2012 NEW

We took a family vacation and enjoyed our stay here. The room and bathroom were clean and up to date. Better breakfast selection than most hotels... It could always be better. Friendly service. The pool needs to be a bit warmer... quite cold.

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See 6 more reviews by SlickNEO for Chattanooga
Memphis, TN
Reviewer
5 reviews 5 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 26 May 2012 NEW via mobile

Checked in and out of this property within 10 minutes!! While the receptionist was very nice and friendly. The accommodations were not what I expected. This hotel is in need of some updates and cleaning. The rooms were more Motel 6 than Holiday Inn. The deal breaker for us was the pool. The water was "murky" and it smelled horribly!!... More

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Melbourne, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 8 May 2012

We just finished spending two nights at this Holiday Inn Express. All in all a very nice stay. The hotel was very clean, the room equally so with no issues. The front desk was very helpful and friendly. I got a couple of toiletries from the front desk as I'd forgotten mine. The breakfast is a cut above most continental... More

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See 5 more reviews by Michael R for Chattanooga
Jasper, Alabama
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 21 April 2012

My wife and I stayed here on a weekend trip to lookout mtn. Love the location, close to ruby falls, rock city and the aquarium. Great having the cracker barrel right across the parking lot as well. Room was not the greatest, some staining on the seats etc. but overall not too bad. The staff was nice during check-in and... More

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See 6 more reviews by Jason K for Chattanooga
Minneapolis
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 April 2012
1
person found this review helpful

We had checked out of another hotel that was part of a tour we were doing because it was not clean and smelled. The staff here were very helpful and welcoming. The room was clean and the breakfast buffet was very good. We stayed here for three nights and would stay here again. If you like windows that open ask... More

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Merrill, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 18 April 2012 via mobile

Had a long day of driving and friendly staff said there was a heated pool, place looked good so we tried it. Pool was frigid and dirty, room was smelly. Breakfast was typical fare. I would recommend driving past this one.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review
30 May 2012

Dear tammykevin, Thank you for staying with us and leaving such a detailed review. We are glad you mentioned our friendly staff. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any opportunity to improve. If there is anything we... More

chicago
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 10 April 2012

We arrived in the middle of the night on our way home from Florida. The hotel was right off the highway, easy to get to, and next to a Cracker Barre It. The manager on duty was friendly and polite. Our room was clean and the bed was super comfortable. The best part the was the free breakfast in the... More

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Kalamazoo, Michigan
Senior Contributor
22 reviews 22 reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 9 April 2012

We stayed at this location, it's halfway between home and Florida. We had stayed at this exit before but were looking for other options. I am going to keep looking. The exterior and lobby looked very clean and up to date. Jeremiah at the desk was very friendly and welcoming. We payed quite a bit for our room. $130 with... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review
22 May 2012

Dear juliekenben, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Jeremiah is one of our best Front Desk agents. We are glad you liked our exterior and lobby areas. We’re sorry the quality of your room conditions were unacceptable. We are also sorry we ran out of... More

Northern Virginia, USA
Senior Contributor
30 reviews 30 reviews
Reviews in 27 cities Reviews in 27 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 April 2012

I stayed here for a second time on a long car trip and was very pleased to find it's still a gem of a little hotel. I checked in with no reservation on the Saturday night after Thanksgiving, and the lady at the desk was very pleasant. My room was huge and very clean, and everything was in working order.... More

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Saint Paul, Minnesota
Senior Contributor
33 reviews 33 reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 29 March 2012

We chose this hotel based on other TA reviews and the customer service here is superb. Very helpful and friendly staff which was the highlight of our stay. It's right off I24, very easy access for an overnight stay. Restaurant options in the immediate vicinity are limited. The exterior of the hotel, the lobby area and the breakfast area are... More

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See 2 more reviews by cadp52 for Chattanooga
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain, responded to this review
30 April 2012

cadp52, Thank you for your recent stay, and taking the time to provide feedback. It is unfortunate you were not fully satisfied with the accommodations received, but we are pleased to see the staff was a highlight of your stay. We appreciate the feedback we received and welcome any opportunity to improve. We hope to have the honor of serving... More

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Additional Information about Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain

  • Holiday Inn Express Chattanooga
  • Holiday Inn Chattanooga
  • Chattanooga Holiday Inn
Address: 3710 Modern Industries Parkway, Chattanooga, TN 37419
Price range (per night):* S$138 - 157

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Holiday Inn Express Hotel and Suites Chattanooga-Lookout Mountain
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