I checked in and had an issue with my room, Jarad Lastie was working the front dest that night and Handled my issue with professionalism and kindness! He found me other accomadations by placing me in another room. I know you probably think that was his job....... but its hard to find someone that can hadle an issue with a... More

Our mission groups stay here every year we come to CLeveland. matter of fact, I will be here again in May and in June of 2012. Ok, wireless internet? So what if it doesnt always have great signal and runs a little slow for uploading pictures-solution: go over the hill to Starbucks! Dirty rooms? only when we come in after... More

Views are great and the people are extremely friendly . Breakfast was by far the best we've had in all of Tennesee at a Hotel ..

I am not sure about the service, someone esle checked us in. Our room was horrible! First the key unlocked the door, but the latch wouldn't open, after jiggling the handle just right to get in the room was dated and dirty. There were dirty hand prints on the inside of the door along with a big patch of dirt... More

I'll admit that the rooms weren't as nice as I had expected when I walked into the lobby to get my room. The room was very clean, VERY CLEAN! The entire place was clean. The staff is very professional and courteous. Free breakfast for two in the morning. The previous negative reviews of this hotel are not similar to our... More

Nice staff, nice view but thats it. Don't stay here.

We made reservations to stay & as we traveled up the hill to check in, I knew we would have a good view. Once we checked in our room was around the building, so there was no view. Now, I had an idea that this wasn't a great hotel based on previous reviews. We were asked to lodge here by... More

A wonderful find! I don't usually stay at independent hotels, but made an exception and I am glad I did. Great restaurant. Nice room. Not fancy, but decent. Quiet place with everything I needed for a good stay in Cleveland.

First, I am a State Police officer and wont just stay anywhere with my family. Second, We were welcomed and felt secure, the views of the mountains were VERY nice. When we arrived we were met with a smiling staff member who was actually from our home town and was there going to college. The hotel over all was slightly... More