Very nice hotel. Free breakfast includes cereal, bagels, and juice. Room was large and nicely decorated and included a large flat screen tv. I would highly recommend this hotel.
Dear valued guest:
Allow us to extend our sincerest thank you for choosing to visit the Hyatt Place Franklin/Cool Springs. It is most important to us that your stay was a comfortable one, and we are happy to see, from your Trip Advisor guest survey, that you were satisfied with your accommodations and service.
It is through guest feedback, only,...
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My husband and I decided to take a weekend trip to Nashville and stayed at this Hyatt for the first time. I had no problems with our stay except for hair in our bed---on our sheets and pillowcase. I called the front desk and they offered to bring us new sheets, which we had to change out ourselves. As we...
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Dear valued guest:
Thank you for taking the time out of your schedule to complete the Trip Advisor survey. I apologize that your experience was anything less than satisfying. Please accept our apologies for the room not being up to cleanliness standards and the inattention to detail that is expected from the Hyatt family brand of hotels. These incidents do...
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The Hyatt Place in Cool Springs, TN is a very nice hotel. Comfortable bed, nice work station in the room, great "suite-type" feel to the room with the sectional (that folds out into a queen-size bed). Huge TV in the room and 2 sinks. The breakfast was not very good and there wasn't much variety. Overall a great place to...
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Dear Valued Guest:
Thank you for taking the time out of your schedule to complete the Trip Advisor Guest Survey. I apologize that your experience was anything less than satisfying. I apologize that the selection of our breakfast items was less than desirable. Please feel confident that this has been addressed with our owners and we are pleased to announce...
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Only positive experience. Room was spectacular and quiet, as promised. Lots of room, refrig. free wifi. If you're looking for a business hotel to book in the Nashville/Franklin area look no further. Starbucks around the corner. Nice staff and there is no question in my mind that I will be looking to stay at Hyatt Places in the future, especially...
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The service was excellent in all areas. Front desk personnel were very helpful and provided detailed information on our room and the various services.
Walking down hallway in front of our room, we noticed was very dirty, but the maids were still working...so they'd clean it...wrong! Our couch has a wire sticking up that is dangerous & tub has a chip out that has left a sharp spot that is dangerous! By the refridgerator is old crumbs & dead bugs...our heater sounds like a...
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Room was clean, 2 double beds, sitting area with couch, desk, counter with sink/fridge. Nice to spend down town in the room without having to sit/lay in the bed. TV had jacks for hooking up a variety of electronics. Front desk was very helpful. Very close to cool springs mall and A Game Place and lots of restuarants. Breakfast served,...
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We stayed here for two nights - a Friday and a Saturday. We were very warmly welcomed by the staff and our room was ready when we checked in at 3:30PM. Rooms are nicely designed with a small work desk, wet bar with fridge, and a comfy, large corner sofa in the front part and the bed, vanity with sink...
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This property has become my go to location in the Franklin area. I think the nearby Marriott Courtyard is a bit nicer, however, it is most always booked and around $50 more per night. The folks at Hyatt Place have always been great to me. The location is quiet and the rooms are usually above average in comparison to other...
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I just stayed at this hotel again and had another great stay. The evening staff were great and very helpful.
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43 Reviews
