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All 20 Franklin hotels

Hilton Garden Inn Nashville Franklin / Cool Spring

3.0 of 5
9150 Carothers Parkway, Franklin, TN 37067
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Hilton Garden Inn Nashville Franklin / Cool Spring
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Ranked #5 of 20 hotels in Franklin
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Most recent review
5 of 5 stars Reviewed 18 June 2013
Jerry O Saint Louis, Missouri
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108 reviews from our community

    Trip type
Traveller rating
    68
    25
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    5
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Saint Louis, Missouri
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 18 June 2013 NEW

I travel quite a bit for business and would have to say the staff at this Hilton are some of the best I have come accross. Very helpfull and easy to deal with. The rooms are typical Hilton Garden Inn now with air adjustable beds. " I personally like standard beds better " . Very nice workout room, the pool... More

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Mumbai (Bombay), India
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 10 June 2013

happiness and warmth in every area of the hotel. hot bfast well cooked and served well. new smell all over. close to many food places and strip malls. less than 5 min walk. location is a great advantage. safe secure. lobby has great secluded meeting places with tables for 6 to meet. very hospitable staff.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
18 June 2013

Home Away From Home! That is the best compliment we can get as a hotel team. Thank you for being so gracious. Come back soon. More

Lemont
1 review
5 of 5 stars Reviewed 30 May 2013

My son and I had a wonderful experience at this Franklin Tennessee property. We were stranded with car trouble and slightly stressed. Starting with Ashley, who checked us in, our stay was one of the best I've experienced! The staff is wonderful, the property is immaculate, it's near restaurants and I-65, and in a beautiful town that I will definitely... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
6 June 2013

Thank you for sharing your recent experience. Ashley is wonderful, I agree. It is always nice to have someone who cares helping turn a bad day around. Hope everything worked out ok with your car situation as well. Please come back to visit when you have some time to explore Franklin. More

Denver, Indiana
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 28 May 2013

My husband and I recently stayed at the Hilton Garden Inn in Franklin, TN. The hotel was very nice, clean and the staff were friendly and helpful. The area is beautiful and there is much to do in the area. It is a close drive to Nashville.

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
6 June 2013

Thank you for taking a moment to share your comments. I hope you will be our guest again very soon. More

Parsons, United States
1 review
5 of 5 stars Reviewed 26 May 2013

WOW! Hilton Garden Inn in Cool Sprgs, TN is a Very Comfortable place to stay!!! We stayed on the promo of 5 nights for the price of 4 (with our points) and we were treated like Royalty the entire time... our Jr Suite was WONDERFUL during a long stay. QUIET rooms too, we NEVER heard our neighbors in their rooms!... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
6 June 2013

Dear Suzie Y- Thank you for the kind comments. This is a very nice area for individuals seeking a location with lots of walking shops and restaurants. As we are so close to the Cool Springs Galleria Mall, a little walk and you are in front of Macy's. We hope you will be our guest again soon. Thank you again... More

Strawberry Plains, United States
1 review
5 of 5 stars Reviewed 23 May 2013

This was a near perfect stay, I was only there 1 night. My main priority when I read a review regarding a Hotel is the cleanliness and the smell and I have never been in a room that looked and smelled so clean. The fact that this was non smoking Hotel made it very appealing. My overall experience was that... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
6 June 2013

Thank you for taking the time to share your experience with us and future travelers. We certainly appreciate your comments. We look forward to your next visit to Franklin, TN. More

Fort Wayne, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 19 May 2013

This is hotel is the best place to stay if you are stopping in Franklin. The beds are simply amazing and the breakfast service is fantastic. The Hilton Garden Inn uses the Garden Sleep System, which can be adjusted so you can make the mattress more firm or softer as needed. They serve a hot breakfast (cooked to order) and... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
21 May 2013

Thank you so much for the kind remarks. We are delighted you enjoyed your stay with us in Franklin. I hope you will be our guest again very soon. More

Franklin, United States
1 review
3 of 5 stars Reviewed 17 May 2013

This hotel was okay, good if you are going with family as the breakfast they offer is great and rooms are roomy enough for family. If on the other hand you are going for a couple's get away... book someplace , any place else! We were hoping for a quiet weekend and found ourselves in the midst of the soccer... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
21 May 2013

As we have expressed and will again apologize for the abundance of sports families attending a tournament on the weekend you stayed with us, we are so sorry for any inconvenience you experienced. Good advise for future travelers to any hotel, if you are looking for a quiet stay, you might want to inquire about anything happening in the hotel... More

Franklin, United States
1 review
3 of 5 stars Reviewed 17 May 2013

The food quality at this hotel at breakfast was surprisingly poor. Greasy low quality sausage and eggs that were dry and appeared to have been sitting for a long time. The fresh cooked omelette we have enjoyed at other HGI’s was unavailable. A disappointing start to the day.

Review collected in partnership with Hilton Garden Inn

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
21 May 2013

Thank you for taking a moment to share your experience with us. We are very sorry you did not get our normal outstanding breakfast service. Our breakfast cooks make delicious omelets and we are researching this incidence to find our why you did not get to enjoy one during your visit. Our staff will be contacting you to resolve this... More

Tennessee
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 13 May 2013

Our family stayed here for a basketball tournament last weekend. The hotel was very clean and quiet. There were people staying here from both basketball and soccer teams and, despite the number of kids in the hotel, it was very quiet! We never heard any noise from the hall at all. The room was very clean and well appointed. Probably... More

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HGI N, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool Spring, responded to this review
21 May 2013

Thank you so much for taking a moment to share. We appreciate your time and will make sure we check on the napkin situation, sorry for that shortage. We will certainly look into that situation more to find out why we were short on those. Again, our many thanks for sharing. We hope you will be our guests again soon. More

 
 
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Additional Information about Hilton Garden Inn Nashville Franklin / Cool Spring

Also Known As:
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
Hilton Garden Inn Nashville Franklin / Cool Spring Hotel
Address: 9150 Carothers Parkway, Franklin, TN 37067
Phone Number:
Region: United States > Tennessee > Franklin
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Franklin
#3 Business Hotels in Franklin
#4 Family Hotels in Franklin
Price range (per night): S$144 - 303
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Enjoy one of Cool Springs finest - Hilton Garden Inn Nashville/Franklin Cool Springs - new to the area, but always a favorite of the corporate traveler, or family vacationer. Offering convenient access to the legendary musical landmarks of Nashville, as well as an abundance of Civil War history, exceptional dining and the finest shopping at Cool Springs Galleria. Everything Right where you need it. ... more   less 
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