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All 8 Germantown hotels »

Hyatt Place Germantown

3.0 of 5
9161 Winchester Road, Germantown, TN 38138
Hotel amenities
Hyatt Place Germantown
Ranked #2 of 8 hotels in Germantown
4.0 of 5 stars 39 Reviews
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39 reviews from our community

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Date Rating
Benton, Tennessee
Top Contributor
112 reviews 112 reviews
Reviews in 72 cities Reviews in 72 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 27 May 2012 NEW via mobile

Compares to most Hilton garden inn's in design and perks but the place lacks the fine attention to details. Dusty rooms, hairs in the bathroom floors, no microwave in the room. Loved the bed and the staff was nice but wasn't thrilled with the whole experience.

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Jacksonville, FL
Senior Contributor
21 reviews 21 reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 13 May 2012

Came to the Germantown - Collierville TN area for our nieces HS Graduation. Had never stayed at a 'Hyatt Place' property before. For the money this is one of the nicest places we have ever stayed. Very comfortable, nicely laid out room, excellent bedding, quiet AC, well equipped fitness center, the breakfast area was the nicest we have seen. The... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
16 May 2012

Thank you so much for your comment on our hotel! We do hope that you will find the consistency in your travels to other Hyatt hotels. Thank you again! More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 7 May 2012 via mobile

Great, clean, spacious hotel! Great location and will definatly stay again! Super nice staff...every one of them!! Clean pool, grat breakfast! Thanks!!

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Tuscaloosa, Alabama
Contributor
20 reviews 20 reviews
Reviews in 19 cities Reviews in 19 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 May 2012

Many areas in and around Memphis can be a bit, eh... sketchy, but this is not the case for the Germantown area and this hotel. Great location with plenty of shopping and great restaurants nearby. My room was very comfortable and clean. Wait until you see the shower! I particularly enjoy the large couch that I can spread out on... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
16 May 2012

Thank you! Come back soon and experience our new HOT breakfast, the AM Skillet. YUM! More

Memphis, Tennessee
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 April 2012

I have stayed at a few Hyatt Place,This has to be one of "The Best" I've ever stayed in.VERY clean,spacious,I love the shower.

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
16 May 2012

We appreciate our loyal Hyatt visitors. Thanks again for the compliment! More

Scottsdale, Arizona
Top Contributor
57 reviews 57 reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 9 March 2012

A bit off the beaten path ...l came into town on Rt 40 but, a very nice place. I stayed in about 7 Hyatt properties in the past couple of weeks and other than the resort in Palm Springs I would rate this as the best of the bunch, the best Hyatt Place to be sure. This hotel seems to... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
16 May 2012

We are three years old! I really appreciated the comments you made regarding your loyal to all Hyatts...and then to compare us to they Hyatt and Palm Springs...well, thank you! We are really fortunate to have a staff that sincerely cares about the hotel and I believe it shows in the ways you stated. Thanks again for taking time out... More

Oklahoma City, Oklahoma
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 March 2012

The rooms are very nice and clean. Four of us spent the night in the room, so that ought to give you a sense of how spacy the room is. The food was good; however, I under the impression it would be a buffet style breakfast but it was still good. Other than that, I and my boys had ourselves... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
16 May 2012

Thank you! Charles is wonderful. The guests always enjoy his ideas of fun things to do. Though we do not have a breakfast buffet, we have added our new AM Skillet of hot breakfast complimentary to our menu! Come check us out again soon. More

Merrillville, Indiana
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 February 2012

Arriving tired and starving I was surprised to find no restaurant or room service in the hotel. The Front Desk Clerk prepared my first meal from a small menu of items available from the kitchen and it was good! The front desk clerk acts as bartender as well as performs front desk duties and all of them display some of... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
24 February 2012

The kitchen is definitely the Hub of activity at the hotel! We do hope that you will come back and see us again soon. In March, we roll out our new complimentary Kitchen Skillet which is 2 options added to our breakfast including 2 hot breakfast sandwiches prepared and served piping hot off the skillet and our hot, sweet item... More

Irving, Texas
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 30 January 2012

The rooms were very clean and spacy. The food at the breakfast buffet was also extremely good. The problem I had was with the front desk staff. They were on personal phone calls every time I came to the desk and were very rude. I had some issues with my bill and it took 2 managers and a general manager... More

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HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
24 February 2012

Thank you for your reply. I was not the General Manager over the summer, however I can tell you that our staffing model has changed and you should see quite a difference in our Gallery Hosts and their response and service to all of our guests. Please feel free to contact me personally should you come to the area again.... More

Pasadena, CA
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 28 January 2012

This is my go-to hotel for travel to Collierville. The rooms and the lobby are nicely decorated and very clean. I appreciate a full bar open until midnight with a TV, coffee bar with flavorings, and a modest variety of meals and snacks available. On my most recent visit, I was disappointed that the fitness center was closed, although I... More

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See 2 more reviews by SuzyG1 for Germantown
HyattGermantown, General Manager at Hyatt Place Germantown, responded to this review
24 February 2012

The fitness center is back to normal! We look forward to seeing you again soon, We appreciate all of your wonderful comments. More

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Additional Information about Hyatt Place Germantown

9161 Winchester Road, Germantown, TN 38138
Price range (per night):* S$146 - 226

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