I travel a lot and when I have a choice I always stay at a hotel by Marriott. I stayed at the Courtyard Jackson on Saturday May, 12th.
The pluses....The room and lobby was beautifully decorated. The staff was awesome...very welcoming, and pleasant.
The minuses....This has to be one of the noisiest Courtyards I have ever stayed at. The walls...
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Good evening,
We very much appreciate that you took the time to write about your stay at our property. I am very sorry to hear that you had such a difficult night, our weekends here are extremely busy and we are usually filled to the brim with ball teams and family travelers. While this is no excuse for the noise...
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We stayed here 2 nights when our granddaughter was born. We would highly recommend it! Everything is brand new and beautiful. Our 2 Q room had a comfortable chair and ottoman, and a rolling desk for your laptop that you could move anywhere in the room. Great assortment of pillows, and pretty bedding. There is no free breakfast, but a...
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Good afternoon,
We are so pleased that you had such a wonderful trip to Jackson! Congratulations on the birth of your Granddaughter, I know that you all had a very exciting weekend! I also want to extend my gratitude to you for taking the time to write such an incredible review of your property, and I appreciate that you were...
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As a business traveler my prinicipal requirements are clean room, reasonable amenities, and friendly staff. This courtyard has all of these and more. I stayed on the highway side of the facility and was very pleased at how quiet it was. The best point for me was the staff which were all professional, gracious, and willing to help.
While it...
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Good morning James,
Thank you for taking the time to write such nice things about our property. I truly appreciate your feedback and am THRILLED you had a great experience with our staff's service. Hopefully we see you again in the future!
Sincerely,
Tiffany Jassel
General Manager
tjassel@vistahost.net
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Got a top floor room as requested, was very quiet, clean and comfortable. Nothing around the hotel except 2 other hotels so need to drive to restaurant or supermarket etc. Staff excellent. Good gym facilities, pool and hot tub although this wasn't working when we were there it wouldn't turn on. We have stayed in other similar hotels of a...
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Good morning,
Thank you taking the time to write a response about your time in the Courtyard Jackson. I'm glad though we are near the highway, you were comfortable and not disturbed by anything. The Courtyard by Marriott brand does not include breakfast so it can afford to give their guests the option of selecting from a variety of made-to-order...
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We stay at the Courtyard in Jackson every time we visit our son at Union University. I am a loyal Marriott customer and this Courtyard is my favorite. The front desk staff is very friendly and accomodating. JC is my favorite, but they are all very nice. The rooms are clean and the beds are comfortable. The grill serves great...
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Good morning Union parents,
Thank you very much for your review. JC is FABULOUS, and it will mean the world to him that you took time to let the readers know. I cannot wait to share this with him. Good luck to your son in his classes at Union, and Happy Holidays.
Sincerely,
Tiffany Jassel, General MAnager
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We stayed at Courtyard Jackson, TN this past weekend. The beds and pillows were absolutely wonderful! The grounds were very nice and the staff was superb. The room we had was large and we just thoroughly enjoyed our stay. If we need to stay in Jackson again, we will certainly stay here again! They have a nice bistro for a...
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Good morning traveler,
Thank you for your comments, and Happy Holidays. I appreciate the time you took to write such a detailed description of your stay. Your time is precious, so putting some aside to describe what you loved about our hotel means the world. I'm glad you slept nice and that the interstate noise did not trouble you.
Have...
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The room was lovely, as was the lobby. The fitness center had just five machines, but enough for a run. The breakfast was fine, and the staff friendly. Trouble was I was on the side of the building facing the Interstate (they were sold out and couldn't switch me).
The windows are not well constructed and the noise was very...
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Good afternoon,
Thank you very much for providing feedback of our facility. I am very disappointed to hear about the experience you had regarding interstate noise and hot water. Please reach out to me to discuss this encounter further, as I truly appreciate feedback in all regards. My e-mail address is tjassel@vistahost.net, and my direct line is 731-891-9157.
On the...
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As my main concern was cleanliness, I felt very comfortable staying at the Courtyard in Jackson, TN.
It was obvious that the mattress cover had been pulled back by more than a few people as it was ripped at the corners, VERY close inspection showed an absolutely spotless mattress, no sign anywhere of any bedbugs then, or ever. The carpet,...
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Good morning!
Thank you for taking the time to write a review about the Courtyard in Jackson. Our cleanliness and service are our greatest qualities, and I truly appreciate you recognizing those things. I'd love for you to come back and visit and be able to enjoy the great breakfast we serve in our Bistro. My e-mail address is tjassel@vistahost.net....
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I have stayed at this property a few times over the last months. I prefer to stay at Marriott properties. HOWEVER, I do pay attention to the pricing structures and that becomes by ultimate determining factor. What I found is this property is more reasonable than the Hampton Inn, Holiday Inn Express and Residence Inn.
The hotel is clean and...
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Good morning,
Thank you very much for your feedback! I think we have a great pricing structure on the weekends that save the typical interstate traveler the hassles of sometimes unexpected travel. It feels like we own exit 83, as these hotels are the most convenient thing to access when you get off. However just a mile in either direction...
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Very nice stay. Clean rooms and very nice lobby. It would be nice if they included a continental breakfast.
Good morning,
Thank you very much for your kind words. We are very proud of the level of cleanliness of our hotel, and I truly appreciate the time you took to recognize us! Next time you are in the area, please come meet me or our Assistant General Manager, Kenny Mescall, as I'd love to buy you breakfast.
Very Sincerely,...
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