I think that I've mentioned before that I'm a Hilton Golan member. Basically this gives me upgrades, free Internet, access to the executive lounge etc... None of that really helped here. I was in town for a triathlon, and the hilton was convenient location wise. There were two weddings happening that weekend, so the staff were preoccupied with that. The...
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The AuburnEE just finished a two night stay at the Hilton Knoxville (West Church Ave).
There is much to like about this Hilton property, but it has some issues as identified by previous posters here at tripadvisor. All in all, this will be the first property that I award only three stars…
The hotel is located in downtown Knoxville and...
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Dear Guest,
Thank you for giving us your honest and educated feedback on your stay at our hotel. Although there were some positives it clearly did not meet your expectations or mine. I am sorry that the parking or the cost of parking was a challenge but I certainly understand. We will continue to work to provide as much value...
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My son and I stayed at this hotel recently, and the stay was enjoyable in every aspect. Please note that this hotel is located in what appears to be a very safe part of downtown Knoxville, but the hotel does charge for parking but not unreasonably so. The front desk was p;easant and helpful, the rooms nice and comfortable. Within...
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Dear Guest,
Thank you for sharing your thoughts on our property and our city. We are delighted when travelers share their positive experiences with us and other travelers. We hope to see you back in Knoxville soon.
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Recently updated and a nice hotel. Crowded Starbuck's in lobby, breakfast bar is "ehhh". Room service is good. A couple of blocks from Market Square which is good. Other than the Oliver Hotel, best place in Knoxville to be downtown.
I was here for a conference and had a very pleasant stay. The lobby and room were nicely designed and the service from all the staff was truly excellent. They had a small business center in the gift shop with free computers to use and print out boading passes. My HHonors status got me access to the lounge which had...
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For me it's about price versus value. I'm happy to pay a little more as long as I get what I pay for, and I do enjoy feeling that I actually got a bit more than I paid for, just because that's a nice sensation and, you know, there are hundreds of hotels one could choose from so why not...
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Dear Guest,
Thank you for choosing to stay at our hotel and for taking the time to give us your feedback. Although it is very discouraging to hear from a guest regarding an experience that did not reach their expectations, it is vital to identifying problems and correcting them. I assure you that as a team we will take steps...
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My wife have stayed at this property four different times. Each time it has gotten a little worse. It is not up to Hilton standards at all. The only reason we stay here is because it holds a special meaning for us. This weekend might break our streak though. We got a room on the ninth floor. The moment we...
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Dear Guest,
I had the opportunity to read through your notes on your recent stay at our hotel. I sincerely apologize for the experience that you had. As a team we truly do care about our guests and especially about our repeat guests. Our business is still all about hospitality and we should be helping our guests create positive memories...
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Stayed here for a convention in March, 2012. Very nice property. Rooms were very nice, broadband speed was excellent. Lobby is a little awkward, can get cramped near front entrance/registration/elevators. Within walking distance to many food options, would definitely stay here again.
Dear Guest,
From our entire team, I just wanted to say thank you for sharing your experience with us. It is a pleasure to host guests and assist them in enjoying our great city. We are proud of our city and take great pride in the service that we deliver. Please come back soon.
Sincerely,
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As a HHonors Gold Member I have always been treated very well at this HIlton in downtown Knoxville. Always gotten the upgrade to their nice executive level rooms. Lobby is beautiful, rooms are clean with new carpet, bed is very comfortable and all staff is very friendly. Enjoyed the executive level hospitality room and the overall quietness of the top...
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Dear Guest,
Thank you for the great review for us and your fellow travelers. We are grateful both for your business and your feedback. I trust that we will see you again soon. Have a great day.
Sincerely,
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I stayed at this property for two nights in April 2012 while in the area on business. I purchased three king rooms for myself and two staff members at the government rate of $89 per night.
The property is located in a safe area of downtown Knoxville. It is but a short walk from the hotel to downtown eateries, of...
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Dear Guest,
I just wanted to thank you for sharing your positive experience with us. We welcome the opportunity to share guest’s feedback with our associates. Your story is exactly what we are striving to achieve for every guest. Thank you from our entire staff.
Sincerely,
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