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All 91 Knoxville hotels »

Hilton Knoxville

3.5 of 5
501 West Church Avenue, Knoxville, TN 37902-2591
Hotel amenities
Hilton Knoxville
Ranked #27 of 91 hotels in Knoxville
4.0 of 5 stars 160 Reviews
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160 reviews from our community

    Trip type
Traveller rating
    46
    66
    22
    18
    8
Date Rating
Knoxville,TN
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 16 April 2012
1
person found this review helpful

I hosted my wedding guests as well as my wedding party at the HIlton Knoxville. We had a two night stay in the executive sweet on the top floor. When booking the reservations as well as blocking off rooms, the staff was wonderful to work with, even finding ways to get me extra Hilton points! We chose the Hilton over... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
30 April 2012

Dear Guest, Thank you for sharing your experience with your fellow travelers. We truly do have a great downtown city location and we are pleased to see guests enjoy it. We care a great deal about our guests and the service that we deliver to them. Your feedback makes it possible for us to move forward in positive manner. Thank... More

Atlanta
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 April 2012

We've stayed at this hotel before this review and will continue to go back on over night stays in Knoxville. The hotel is about two blocks away from Market Square in downtown, Knoxville. Plenty of restaurant choices if you don't want to get room service or dine at the restaurants inside the hotel. The bed was comfortable and our floor... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
30 April 2012

Dear Guest, Thank you for taking the time to provide us with some feedback on your recent stay at our hotel. We are always grateful to hear from our guests. I am pleased that you enjoyed your visit to our great city. I trust that we will have another opportunity to serve you in the near future. Thank you again... More

Louisville, KY
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 31 March 2012

The lobby area is beautiful. The room was okay. Unfortunately, housekeeping left their cleaning rags in our room. Maybe they left in a hurry?? I thought that was odd. We had a couch in our room and there were nasty white stains on the pillows. I cringe every time I think about what it was. I realize that it was... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
2 April 2012

Dear Guest, We appreciate you pointing out the challenges that you faced while in our hotel. The things you mentioned are certainly not something we take lightly. The noise from the speakers at the stadium was something that is not a normal occurrence. It is also something that could have been handled with more empathy from our team. In addition,... More

Atlanta, Georgia
1 review
2 of 5 stars Reviewed 22 March 2012

The room seemed old, smelled funny and wasn't of "Hilton" quality. It certainly was not worth the almost $200 I paid for the night (with tax, parking and other fees). The server in the Martini bar was rude, the drinks were poor and half full. The towels were dingy one even had lipstick on it. The carpet felt dirty to... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
24 March 2012

Dear Guest, We do appreciate you taking the time to give your feedback on your stay. We are always open to improving our property for our guests. We will review your feedback as a team and I assure you that we will take steps to execute at a higher level in the future. You will be very pleased to know... More

Columbus, Ohio
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 21 March 2012

Just stayed at this hotel last weekend for one night. The hotel is downtown and very convenient to several hot spots. Had a king size bed with a couch in the room. It was clean and very quiet during the night, which made for a very good night sleep. I used the valet service numerous times and they were very... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
24 March 2012

Dear Guest, I just wanted to thank you for sharing your experience at our hotel. We are grateful that you chose to stay at our hotel. I trust that we will have another opportunity to serve you in the future. Sincerely, More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 17 March 2012 via mobile

We were not impressed with this hotel. When we first arrived we were disappointed the only option was to pay for parking. Either in a garage or valet. The front desk staff was nice and attentive unlike other reviews. In the room, decor was up to date, but I found a creepy crawler in the bathroom. The TV was tiny... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
19 March 2012

Dear Guest, I am sorry that you had a poor experience and offer my sincere apologies for the challenges you faced. We do strive to not only deliver quality service but to offer a facility worth of representing the Hilton brand. We are currently wrapping up some renovations for the hotel but have more additions coming, which will include addition... More

Washington DC, District of Columbia
Top Contributor
354 reviews 354 reviews
Reviews in 142 cities Reviews in 142 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed 13 March 2012
1
person found this review helpful

Business took me to Knoxville several times in late 2011 and early 2012, and on each of those visits I booked rooms at the Hilton Knoxville. As you can tell from my repeat business, I am a fan of the hotel overall; I would not hesitate to return again. Pluses: the location of the hotel is great -- within walking... More

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See 5 more reviews by brmusicman for Knoxville
pjordan2024, General Manager at Hilton Knoxville, responded to this review
14 March 2012

Dear Guest, Thank you for your loyalty to our hotel when traveling to Knoxville, TN. We also appreciate your feedback. It is only with loyal travelers such as yourself that we are able to continuously move forward in our service delivery. We will take your thoughtful suggestions seriously as we evaluate opportunities to improve. Thank you again for your business... More

Knoxville, Tennessee
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 March 2012
1
person found this review helpful

I live in Knoxville and there was a UT game Saturday [03-03-12] evening so I thought it would be nice to get a hotel room downtown. I'm a Hilton Honors member and like the Hilton brand and typically have a good experience. At 3 Pm my boyfriend and I arrived to check in and it was not a pleasant experience..... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
7 March 2012

Dear Guest, Thank you for giving us the details on the frustration that you encountered while at our hotel. I fully understand your frustration and offer a sincere apology on behalf of myself and my associates. We care a great deal about our guest's perception of our service and know that it is the only thing that matters to a... More

orchard park
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 March 2012

We just returned from a quick one night getaway at the Hilton. The purpose of the trip was to see a Brad Paisley concert over at the U of T arena, which would have been within walking distance except for the weather. The location also puts you very near Market Square, and within walking distance of Calhoun's on the River,... More

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pjordan2024, General Manager at Hilton Knoxville, responded to this review
7 March 2012

Dear Guest, Thank you for your kind words about your stay at our hotel. I am pleased to know that your trip to our great city was a pleasurable one. Please think of us again when you are back in Knoxville to enjoy another weekend. Have a great day. Sincerely, Paul Jordan More

Nashville,TN
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 27 February 2012
1
person found this review helpful

I have stayed here several times and have never been disappointed. They are renovating the guest rooms and mine had recently been completed. Everything from the carpets to the linens were fresh and new. The only issue I had was the crowded lobby due to a convention being held at the hotel. One evening I had to wait 5 minutes... More

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See 2 more reviews by rosietn for Knoxville
pjordan2024, General Manager at Hilton Knoxville, responded to this review
29 February 2012

Dear Guest, Thank you for continuing to choose our hotel for your travel needs. We are truly grateful for your loyalty. Downtown Knoxville truly is a great place to be with something for everyone. Thank you for your business and for sharing your positive experiences with us. Sincerely, Paul Jordan More

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Additional Information about Hilton Knoxville

  • Hilton Hotel Knoxville
  • Knoxville Hilton Hotel
  • Knoxville Hilton
Address: 501 West Church Avenue, Knoxville, TN 37902-2591
Price range (per night):* S$172 - 258

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