We found this hotel to be the best in the area. We chose this hotel because it has a kitchen, large refigerator and a guest laundry. The staff was very friendly and the rooms are clean and well equiped. We will stay here again in January when we will be back in the area.

This hotel is on the same property as the Quality Inn and a great choice. I needed to be in the area for work and need a hotel with a kitchen and wireless internet. The room was well equiped with coffee maker, refrigerator, cook top, hair dryer ect. There was even a laundry and a pool which I didn't use... More

This hotel worked very well for me. I stayed an entire week and really enjoyed having a kitchen, wireless internet and a laundry. The staff was super and the hotel was quite and clean. Will stay here again.

I got this room via hotwire (HOTWIRE REFUNDED MY MONEY) and it was listed in the same group as Holiday Inn Express and Country Inn Suites. When I pulled up to the place I was extremely worried because of the POOR lighting and the overall shady look of the place. I decided to go check out the room since I... More

Big Bear is behind a Quality Inn with same management and you check in with Quality Inn personnel. We were given keys and upon driving back commented it looked as if the Big Bear was closed. There were two cars in the parking lot. The windows in most of the rooms were dirty and looked as if the unit was... More

My husband and I visit the East Tennessee area several times a year and have found the main parkway area just to congested anymore. The location of Big Bear is easy to get to and out of the congestion. We found the close proximity to I-40 to be an advantage as we did travel into Knoxville and the Tri-Cities area.... More

Great place to stay! The staff is very friendly and helpful. The highlight of the day is going down for breakfast. Loved the waffles, and all of the wonderful choices we had for breakfast. The free internet made it easy to keep up with my e-mail. The room was nice, clean and the bed was very comfortable. We enjoyed a... More

We have stayed at Big Bear several times and the service has been outstanding from checkin to checkout.. Ask any of the housekeepers for something and you will have it within minutes. Helpful Breakfast Room staff even started my waffles one stay. Always helpful with directions and always very polite and respectful. Everyone has made us feel very much at... More