I stayed at this hotel during the summer and the hotel is really nice, but the staff was horrible. When my family and I arrived our first room was dirty, and the second one we were given had other people items still in the room. The staff was horrible both night and morning staff. I will never ever stay at... More

We really enjoyed our stay at the hotel. With this being our first trip to Memphis we were unsure about where to stay however this turned out to be a great pick. The surrounding area was quite and near shopping....Our room was elegant and clean, hot breakfast every morning, and the workers at the front desk were helpful.

The treatment we encountered at this hotel was unacceptable. Upon our arrival, we were given dirty rooms and rooms that were occupied by other guests. After several rooming assignments we finally received a room ready for check in. My room keys were deactivated twice within the 1st day. On the 2nd day, we had to check out at the request... More

Very clean and well kept hotel. Room was immaculate and very nice. The hotel itself was also very clean and nice. Coffee 24/7 in lobby was a plus! :) Breakfast was very good, no need to go elsewhere for it. Waffles, eggs, sausage, fruit, YUMM! Staff at the front desk was somewhat friendly. The front desk supervisor who checked us... More

Hotel is fairly new and is nice, however, the staff needs some training. One staff member knocked and then unlocked our door twice in one evening. She said she didn't think anyone was in the room although it was our second night there. There was confusion at check in and they gave us a key to an occupied room. The... More

I like the rooms a lot, spacious enough and clean. The only complaint was that the "Heated Pool" was freezing and the Hot tub or "Whirlpool" was not hot at all and smelled. It was also really small, maybe three people could fit in it, if they wanted to.

First of all, the property itself is beautiful. It was in great condition inside and out. I checked in with the Night Auditor who has master the balance between friendly and professional. When I came down a couple of hours later to get a drink from the Sundry Shop, he even remembered who I was and what room I was... More

This was a great hotel to stay in. When we checked in, the front desk clerk was so friendly and helpful. The rooms exceeded our expectations. The pool facility was very clean and well taken care off. The breakfast was pretty good, with a variety of items. The only snag on our trip was on our final day, housekeeping did... More

Stay at this hotel at your own risk. After not returning phone calls for 8 weeks concerning unauthorized charges to my credit card, they recently informed me that they had sustained damages to their swimming pool drain and that was the reason for the charge. They had no name or room number of a responsible party. The management has changed... More