Dear Guest, Thank you so much for your kind words. The staff really appreciate feedback from the guests, especially when, like yours, it is so positive. We are an extremely friendly bunch here at Premier Inn M4, J35 and enjoy greeting returning visitors. Hurry back, we can't wait to see you again. Warmest regards Maureen Orchard More

Dear Guest I am so pleased that you and your children enjoyed your visit to the Dr. Who Experience at Cardiff Bay. I'm a big fan too.... and I can imagine how disappointed the children would have been not to be able to watch their favourite programme! The staff are here to ensure that your Premier Inn experience is first... More

Thank you for taking the time to leave a review. I do apologise for any disappointment caused as a result of our Saver Rate booking policy. At we offer a Flexible rate (cancellations and amendments up until 1pm on the day of arrival without charge) & a Non Flexible Premier Saver rate (No cancellations, amendments or refunds can be made).We... More

Dear Guest It is so pleasant when families get together at Premier Inn to celebrate special events. As you are aware, nothing is too much trouble for the staff and they pride themselves on their customer service skills. So, you can imagine their extreme disappointment with regard to your luggage issue and they would like to offer their sincere apologies... More

Dear Guest It is so lovely to hear how much you enjoyed your stay with us at Premier Inn, Bridgend, M4, J35 - and very kind of you to take the time to leave your positive comments. As you experienced, the staff here at the hotel endeavour to ensure that guests have a wonderful visit , and are only too... More

Dear Guest Sincere thanks for your feedback on your stay with us. The heating in the Premier Inn rooms is normally excellent however, March, this year was the coldest since 1962 and I believe, the second coldest since records began in the early 1900s. Additional heating is available for guests from Reception and staff would have been delighted to provide... More

Dear Guest, I am so please that you enjoyed your stay, especially the peace and quiet of your room. The hotel has three universally accessible rooms, with one having a large wetroom. Guests who are wheelchair users have commented positively on the ease of access to the hotel and restaurant across the courtyard, where tables are well-spaced and all on... More

Dear Guest What a pleasing review! Grateful thanks for taking the time to record your comments. Like you, many guests expect the hotel to be subjected to extrenal noise because of our proximity to the motorway. However, as you discovered, to your surprise, you did not have a room with a vroom! It must be the way in which the... More

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up... More