A very disappointing experience. Firstly, the room looked very unfinished. When we arrived they didn’t have us booked in for all the nights we had booked. When we entered the room it had not been cleaned. We had also arranged for the room to be cleaned on the Saturday after Friday night and that never happened so we walked into... More

I came here with my partner for a lovely anniversary weekend. We're both very disappointed considering the potential of this place. Luckily we did not pay full price thanks to a voucher, it worked out to $150 a night for a spa suite but even this is over priced for what we received. The paint job is poor, everything is... More

Had so much potential, but was dirty dirty dirty, and our "Spa" suite had no plug for the spa...and no amount of attempting to contact reception to obtain one was successful. Dirty/used tissues in my bedside table. Bathroom with signs of a long time between cleans...i could go on. Not sure why it is so badly managed...but i wouldnt waste... More

Unfortunately we booked this place before we read the reviews, it is terrible. Directly next door to our apartment was a maintenance cupboard wide open with stuff everywhere. Dead plants, broken outdoor lights, cobwebs, spiders and a hardly functioning door lock welcomed us to our room. Inside the room there were cobwebs throughout. It was dusty with dead bugs everywhere... More

I stayed at the Surfcoast Spa Resort in Anglesea for Saturday 17 March 2012 and just wanted to provide you with some further feedback with regards to the “resort”. Basically this place could be fantastic but unfortunately the room we stayed in was filthy (dirty marks on the walls, very dusty window sills, hairs in the bathroom and dead bugs... More

Booked 2 units- neither unit had been cleaned well, ie lint piles under tables, couches , children's toy left behind on floor. Oven grill in both units filthy- alfoil with incinerated food remnants left in grills. Out of date UHT milk in one fridge, food from previous tenants left behind in the other. Rusty BBQ on balcony of one unit-... More

This place is terrible, really overpriced. At $250 a night, you expect a really nice apartment. Ours was dirty, the spa didn't have a plug, and the blinds in the bedroom were useless which left light streaming in and no privacy. One of the windows was broken, and there was no staff on site which meant we had no-one to... More

My family stayed in a 2 bedroom suite on Saturday night. It looked great on the web and I thought I would treat the family to the luxury even though it was very highly priced at $400. The room was so dirty. Dead blow flys in the bedroom showed me that it hadn't been vacuumed in a while. The stove... More

We stayed here for 3 nights, we are well travelled and this place simply isn't value for money. Negatives: - the place in parts resembles a construction site, at least three unfinished units - building material and furnishings cheap, wooden stumps as bed heads without support, move the bed and bedhead falls over! - laundry without washing machine and dryer... More