Great customer service in this hotel with fantastic rooms.......plenty of room with plenty of seats and sofa's to sit in. Less than a ten minute walk to Broadway where all the honky tonks are. we didn't eat here so cannot comment on the food. Throughly enjoyed the hotel and would have no problem coming back again.
Staff was wonderful. Room and bed were nice. Bistro had good food with reasonable prices. Unreasonable, no microwave or fridge in room. Large daily fee for in room internet. Parking was very expensive.
Thank you for your thorough review of our hotel. I am glad to hear that you enjoyed our beds, our guest rooms and our food! I also appreciate your thoughts on items to consider. Thank you for the comment on our team! I will share your praise. I understand that additional costs can be annoying. We do work to ensure...
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I haven't stayed at many Sheratons but I had higher expectations for this property. Our room was clean and staff was friendly, but the hotel (and our room in particular) seemed long overdue for a makeover. It was just a bit dreary. The elevators took a while during the "rush hours" in the morning and evening. Also the A/C in...
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I am sorry to hear that your room did not meet your expectations. This is not the experience that we want for our guests. Our hotel has recently undergone a full renovation that allowed us to renovate all aspects of our guest room, but we do understand that opinions vary greatly in décor preferences. I hope that you shared the...
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Came to nashville for business. Hotel was conveniently located to airport and within walking distance of restaurants /bars. Excellent service both at the front desk, as well as miscellaneous issues that came up. Minor complaint: no towels available in the gym room and the bathrooms could be updated and modernized.
Thank you for choosing to stay with us during your recent business trip. I am glad to hear that you were able to take advantage of our location and explore Nashville during your stay. We love location and the convenience that it offers to our guests! I’m sorry to hear that there were not towels in the fitness center. This...
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Probably one of the nicer Sheratons I've stayed in.
Very big rooms, nicely appointed.
Really nice fitness center
Free delivery of toothpaste if you forget yours (which you shouldn't take for granted as other Starwood properties like the Parker Meridien in NY will try and gauge you for $10!)
Tip - i wouldn't pay for parking. It's pretty ridiculous as...
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Thank you so much for the wonderful comments! I am glad that you enjoyed the size and deco of our rooms and our recently renovated and expanded fitness center. I’m also glad that we were able to provide the item that you needed. I understand the desire to avoid additional costs and while we make sure that we are competitive...
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The Sheraton Nashville is in a great location within walking distance to pretty much all the major sites in downtown Nashville. I was there for a conference being held near the Country Music Hall of Fame and ended up walking there everyday. I prefer to stay at a Starwood property because of my SPG status and the Sheraton staff really...
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Thank you very much for the thorough review of our hotel. Thanks too for being an SPG member and choosing to stay repeatedly with our brand! I am glad to hear that you enjoyed your stay with us and that you took advantage of our club level amenities. It sounds like our convenient location was ideal for your daily business...
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Had a very good one night stay at the hotel. I thought the hotel was a little better that the average reviews I read would suggest. While this is an older facility, the premises are updated and very clean. The staff was exceptionally helpful and friendly. The location is very central. I would stay here again.
Thank you for the wonderful comments. I am glad that you enjoyed our hotel. We are fortunate to have a property that is conveniently located downtown and that has received ongoing updates and upgrades. I am glad that you enjoyed both! Thanks especially for your kind words about our team. They work hard and I will make sure to share...
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We stayed at the Sheraton Nashville Downtown for two nights at the end of April. The staff and concierge were friendly and helpful, the hotel really well located for an easy walk to the Ryman, music bars etc, and the room was spacious, clean and comfortable. All in all, good value for money and wouldn't hesitate to stay here again....
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Thank you so much for taking the time to share your experience. I am really glad to hear that our staff was friendly and helpful during your stay. This is a focus for us always. I am glad that you enjoyed your room as well and that your enjoyed our location to all of the available entertainment in Nashville! I...
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Nice, clean rooms; great staff who provided excellent advice and concierge services, including arranging Opryland tickets and dinner recommendations. Rooms/hotel a little dated, but very clean. Great location - a few blocks away from music row so nice and quiet, but close enough to walk for lunch/dinner/coffee and entertainment. Will definitely return for vacation. Conference facilities/service were moderately better than...
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Thank you for sharing! I am glad that your found your room nice and clean. I am especially glad to hear that we provided excellent customer service. We love our location too. I am glad that you took advantage of it while you were here. I am sorry to hear that our Club Lounge was not stocked and that you...
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I stayed at this location for the first time 2 weeks ago and was impressed by how happy the staff was. Parking/check-in/ check-out were a breeze. Our room was a nice size with 2 double beds, however our bathroom was small and the shower drain didn't work properly. Hotel buffet was okay for $15.00. Location is great! loved that the...
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Thank you for taking the time to share. I am glad that you experienced the passion of our team and that they made things easy for you. We are fortunate to have such a great team! I am sorry to hear that your shower did not drain. I hope that you reported this issue and that we responded quickly. I...
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