I stayed at the Sheraton Nashville Downtown for three nights in May 2012 with some friends. I booked through Hotwire, which I know means that I couldn't request a specific room type. However, I called the Sheraton immediately after booking and requested a room with two double beds. The person at the hotel said that wasn't a problem, and that...
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Thank you for choosing to stay with us while you were in Nashville. I am sorry about the confusion regarding your room type. I’m glad that you enjoyed the size and view in our guestrooms. Water pressure should not have been an issue while you were here and I apologize that this was your experience. Thank you for your commendations...
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The Sheraton is a large hotel so at peak times the lifts are very busy and allow extra time for this if you
are in a hurry to reach the lobby.We had a room on floor 19 which allowed us good views of Nashville and surrounding areas.Good comfy beds plus the usual tea/coffee maker(such a good idea) Bath room
had...
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Thanks for your review and your kind words. I am glad that you enjoyed our shower and our beds. These are certainly 2 important items when you are looking for an enjoyable stay! While we would love for you to have all of your meals in our restaurant, we are fortunate to have several options nearby. I am sorry that...
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My wife and I took a weekend getaway to the Music city and stayed at the Downtown Sheraton. Here are some of the reasons I liked the place:
Location: In downtown, close to Honky Tonk row, the stadium and the arena for live shows and hockey games
Room: Large rooms with nice views of downtown ( we were on the...
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Thanks for staying with us and for providing this feedback. I am glad that you enjoyed our location in downtown Nashville, that you enjoyed your rooms and the view, and that breakfast was good. I am especially glad to hear that our team was helpful! I hope that you will come back often and choose to stay with us each...
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We stayed here recently during the Country Music Marathon weekend. The staff was well prepared for the crowds and volunteered all of the neccessary info. Easy walk or cab to nightlife and dining. The room was spacious and the beds were comfy. Would stay again.
Thanks for your comments. We love the Country Music Marathon weekend. It is a great event and I am glad that you found our team well informed and able to provide the information that you needed! I am glad that you enjoy our spacious rooms, our Sweet Sleeper beds and our location near all the downtown attractions. Please come back...
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This hotel is in an excellent location. The valet guys were not the most helpful, but the Front Desk associates made up for it. The concierge was also extremely helpful. We were probably most excited about the Bloody Mary's ordered for breakfast in the bar area.
Thank you for the feedback. I am sorry that our valet attendants did not provide you the customer service that we expect. I will be sharing this information to ensure that this is not an ongoing issue. I am glad that our front desk overcame this shortfall. We are fortunate to have our incredible location. I am glad that you...
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The staff was excellent.The room was clean and comfortable. It was everything we needed. I would definitely stay @ this hotel again.
Thanks for the wonderful comments. I am glad that you enjoyed our rooms and that we provided all of your needs. I am especially happy to hear that our staff was “excellent!” We are fortunate to have a great team and I am glad that you got to experience the customer service that they provide. We look forward to your...
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Spent 5 days at this hotel, which we found to be close to everything downtown - arena, honky tonks, the Ryman. Excellent service in all areas.
Thanks for the review! It sounds like you took advantage of the many nearby attractions. I hope that you will come back and stay with us again soon!
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We were given a night at the Sheraton along with tickets to a festival in February. We live close to Nashville part of the year, but were excited to have a night out downtown. The lobby is beautiful with a nice bar and sitting area just off the main lobby. Our room was clean and larger than expected. We did...
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Thanks for your feedback! I hope that you will join us in our restaurant next time, but I am also a big fans of Morton’s. We love their location adjacent to our property. We really appreciate your kind words and the five star comparison. I am sorry that you did not receive the same customer service on the phone that...
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I was here for the Americana Festival/Conference. I did not rent a car so location was very important to me and I was able to walk everywhere without a problem. The rooms are extremely spacious and clean and they offered a deal that if you opted out of housekeeping they would give you money toward eating in one of their...
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First off, this hotel is in a great location. Our room overlooked the beautiful garden, fountains, and buildings of the Capital. We booked this hotel specifically because of its location to Broadway and the surrounding areas. We were able to walk to the Ryman and enjoy all the fun downtown had to offer without having to take a cab or...
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