We came to PF on a family trip. The first problem was the A/C rattled the wall from next door. Move to a second where a/c didn't work at all. Then to a third room, the one we decided to stay in. When we were trying to leave to go to our dinner reservations, we tried to leave...and couldn't. We... More

We stayed at Cold Creek for an entire week during the Christmas holidays and that was our first mistake.There was an infestation of bed bugs in the room we stayed in(please bring bed bug spray with you) and my wife was bitten at least 30 times over our 1 week stay.We pulled the mattress back after we looked up bed... More

dont stay at it the pool was cold and no heat and they lie and the pool was broke down for a month and they said it could be broke down to december and the hot tub wasnt working and the heater in the pool was broke and they wouldnt FIX IT!!they room service is HORRIBLE!!!

we stayed at this hotel the week of the fourth of July,and we loved it!The staff was very helpful and friendly and the room was neat and clean.Thehotel is in walking distance to all of the stores and events.Oh! and the fireworks display was awsome! We will stay again! Thanks for all of your help "A"! we appreciate everything! THE... More

I was very impressed as soon as we walked in. The front desk staff was wonderful. Very nice to walk in a place and to have people greet you and make you feel welcome. The young man at the desk was very accomidating. Showed us several rooms and let us choose which one we wanted. Rooms were very clean. They... More

We stayed there for 2 nights and had a great time..love the pool and the hottub. Had some friends stay there a few times as well and they loved it.

My husband, our 3 daughters, and I stayed there this past weekend. At first we were somewhat impressed with the accomadations...that is until we woke up the following morning. When we awoke, we found that our king sized bed was full of some type of beetle bugs. We had slept with an infestation of the things. We immediately called the... More

My husband and I honeymooned in Pigeon Forge in 1983 and have vacationed there every Christmas. We have stayed at this hotel for years, even before the current owners took over and made it Cold Creek. The indool pool is the largest around and I can sit in my room with the curtains open and watch my 12 year old... More

We stayed at the Cold Creek Resort for an entire week. This was our family’s first trip to the area. So we based our stay on what another family recommended. We knew that we were not staying at a five star resort. So we were willing to overlook some of the reviews. Here is what I saw and felt. You... More