Sorry I didn't write this sooner. I read the reviews from some peope. When you book through hotwire/travelocity/Hotels.com any 3rd party there are no guarantees for a room listen to the commercial. They take the unsold rooms. That means if you get there and they have a room you will get but they can give it to someone else. 1st.The... More

I booked this hotel a month in advance. When I called to confirm 10 days ahead of my stay, someone, not I, cancelled the reservation. They would not honor the original reservation and attempted to charge me double the cost for the same room. The coporate office couldn't resolve anything within 6 days, which would be after my vacation had... More

I went to Sevierville for a night (4/18/12) so I could see the Titanic Museum on my way further south. It turned out the Museum was just a few blocks away. The room was clean, bed comfortable, and it was quiet. The gentleman who checked me in was very friendly. I don't think it was possible for the gal at... More

This hotel is very nice it has a nice location and without a question of a doubt the absolute best front desk manager ever in the hotel field. Keith went above and beyond his duties to make me feel welcome. He helped with attractions, directions and everything else. Just Keith's service alone was worth the price of the stay not... More

Great breakfast option. Loved it, clean rooms, and I work in hospitality ; I will always refer and make this my first choice. I will be back in May! Bad: The pool was not open. This would have made it all fives if it was; most other hotels pools were open. The girl desk clerk was not very friendly but... More

Stayed one night on a spur of the moment trip to Pigeon Forge, we had a late check-in and had to park in the McDonalds parking lot next door but they provided us with a parking tag to hang from our rear-view mirror. Hotel was very clean, rooms were nice but basic. Had microwave and fridge in room but we... More

This was the best experience I have ever had in any hotel. The manager (Keith) has amazing customer service skills and makes you feel like you are at home. The area is nice and the hotel is located within walking distance to a few attractions, many restaurants, and the Tanger Outlets. The National Park and Ripley's Aquarium are located within... More

This was a mini vacation for us since my husband has been working so much and we both needed a get away and it was great. The hotel was close to everything. Traffic was really bad coming in on Thursday and just about all day on Friday but we were close enough that we could walk to everything. There was... More

The staff at the Apple valley are really nice. Keith the front desk manager made us feel welcome. The rooms wear clean and we always had clean towles. The hotel is in a great location with great reates. It is located close to everything and you will not run out of things to do in town.