Place was fairly clean. The rooms smelled really bad, Musty/Mold. The queen beds were really soft very poor support for your back. Was told at booking beds were new and also requested adjoining rooms was told not a problem. Did not end up with adjoining rooms. With renovation I think it will be a great place again.
Had a large family birthday reunion here. Stayed 3 nights. Super nice rooms, comfortable beds, and very helpful staff.Would recommend to all.
Thank you for taking the time to compliment our hotel the Hilton Garden Inn Nashville/Smyrna and staff. We hope to see you again soon.
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When I booked this hotel earlier in the week it was ranked #1. I rely on TripAdvisor a lot. So I should write more reviews. Checked in last night and the young man at the front desk was very welcoming. Check in was quick. Got to our room on the 5th floor, it reeked of smoke. We could actually smell...
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Unfortunately, it’s clear you were not pleased with your rooms during your stay. . We apologize for any inconveniences you experienced. We take all feedback seriously, we failed to meet your expectations, and for that I am truly sorry.Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed...
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Staff was very nice and friendly and hotel was clean. I would recommend this hotel for buisiness and/or pleasure.
Taking the time to give us such a nice review is greatly appreciated here at the Hilton Garden Inn Nashville/Smyrna . We hope to see you again when you travel back to our area.
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After a long drive, we found a clean, comfy place to rest up before heading home. Free, easy to use wifi made the teenagers happy. And the bar in the hotel served a beautiful coffee with Baileys as a perfect treat before turning in. Very friendly service from Peggy and a great breakfast got us going for the balance of...
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We are glad to hear you liked the complimentary water bottles and the comfy beds, great service.
We look forward to hosting you again here at the Hilton Garden Inn Nashville/Smyrna. Thank you for such a nice review.
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I stayed at this property which is very nice, but there is a lot of dishonest workers there. I paid cash upon checking in to the front office manager and never received a receipt. Later to find out that no cash payment was reflecting on my room. Upon checking out and gathering my belongings I realized that my braclet among...
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Please know that we have a very honest staff and the items listed in this review were investigated and the cash had indead been posted and no report was turned in to myself as of any items being stolen from the room. I have contacted the guest to see if we can locate any of the missing items in our...
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We typically stay at Hilton Garden Inns when we travel. We came up to Murfreesboro to visit friends and chose this hotel as it was very close. Upon entering the hotel we noticed it was nicely decorated and had a very warm feeling. The sitting area had its fireplace and the dining room/ bar area were done in wood and...
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We are always glad to hear from our guests and are pleased our hotel the Hilton Garden Inn Nashville/Smyrna met all your needs.The matter concerning the bed and carpet are being looked into. We look forward to hosting you again in the future.
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Stayed here for work. Hotel is very clean & staff was very helpful & friendly. I did have a $49 extra charge on my bill for the restaurant in the hotel that I never visited. But the front desk removed it. Other than that-everything was great.
Our associates pride themselves on providing excellent guest service and I am glad to here the problem with the charge was taken care quickly. Thank you for posting such a pleasant review.
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We were made very welcome, and looked after especially in restaurant. Everything worked and this was a pleasant stop on our second Michigan to Florida wedding trip in 2011.
We are glad to hear how much you liked our hotel the Hilton Garden Inn Nashville/Smyrna and look forward to hosting you again in the future.
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We stayed at the HGI while visiting our son that lives in Nashville. The hotel is convenient to Nashville and has many good restaurants nearby. The beds were terrific. The king bed had the individual firmness controls where as I don't believe that the queens beds in my daughters room had these. My husband and I had a king room...
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We are pleased to hear you enjoyed our king bed here at the Hilton Garden Inn Nashville Smyrna during your stay with us. Please return often!
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