+'s = Friendly service, very large room. -'s = Not as clean as I would like, noisy fridge and air con, breakfast on the skimpy side.

No complaints at all about this motel. The furniture was a little on the old side, but we didn't smell any cigarette smoke in our non-smoking room. The room was more spacious than you would expect in this price range. Very quiet and the staff was very friendly.

Overall, the place is in need of an overhaul. The carpets are worn and the hallways smell musty and like cigarette smoke. Management was, however, very accomodating with our request to switch rooms when the air conditioner was not sufficient in cooling off the extra space in our suite. We were moved to a newer, much nicer room in the... More

Stayed here with my family (2 adults and 3 children) My youngest is only 10 months old. While she was crawling around she found an OPEN box of decon mice poison. Thankfully my 3 year old was with her and kept her from eating any. We went and informed the front desk and asked them to come clean it up... More

I don't know what everyone is complaining about. I loved our stay. The staff was excelent and very caring. The rooms were very, very, very clean. I asked for a non-smoking room and they let me know that the smoking rooms were all on the back end far hallway from the others. The halls did not smell musty or smoky.... More

My husband and I stayed here to visit family and we found the staff courteous and the room clean. The bed was very comfortable. I did notice the cigarette smell in the hallway as mentioned by the previous posters, but our room did not smell smoky. The breakfast was okay, the standard Best Western fare. We would stay here again.... More

My wife and 1 year old and I stayed at the Spring Hill BW May 27 and 28, 2009. We were supposed to stay for 4 nights, but more about that in a moment. The check-in process was pretty routine: friendly clerk, quick orientation, etc. But upon getting to our room, one of my major peeves at hotels: the keys... More

We stayed at this Best Western to be close to the people we were visiting. If we were going to Tennessee to sight see we would not have stayed here. The hotel was nice enough except that it was mostly a smoking establishment and only select few rooms were non-smoking, none of which were ours. I cannot stand the smell... More

I would not recommend this hotel. The room was very musty. There was condensation on the windows and mold on the window panes. Our allergies went haywire. The pillows were lumpy and the sheets were so thin and old they were see-through in spots. The light bulbs were burned out in 2 out of 4 lamps. I would definitely not... More