Stayed here with family. It is a nice, big, business hotel but a bit bland and expensive. Check in was smooth (if a little long) and offer to put us in a larger room with a pull out couch was very much appreciated. Room was large, clean, and comfortable. Best for business travelers.

Stayed for 6 nights for a conference, check in ladies were polite and helpful, my room was standard with a king bed, no mini bar or fridge in the room, but otherwise OK. This is a large busy hotel, breakfast is either buffet style or order from the menu, food was pretty bland. Take a walk out there are plenty... More

In the last 3 years, I have stayed in different hotels at least 300 days per year. The great majority are in Mexico. A few times I had forgotten things in my room. I ALWAYS got them back. This was the first time ever, that they could not find anything I left behind. And I knew exactly where I left... More

As a frequent traveler, I am often "underwhelmed" by the service provided. That was not the case at the Sheraton Dallas. Upon check-in, I mentioned to Nicole ( Front Desk ) that I was celebrating a birthday, as well as attending a wedding. My wife and I were hoping for a second honeymoon of sorts.Nicole could not have been more... More

This was a convention hotel for me so I got a good rate. However, I was extremely disapponted in the standard room and the service-- although friendly-- was terrible. Every time I ordered room service they brought the wrong items or forgot things entirely (including coffee that I had ordered with breakfast). At the outdoor patio for lunch, we had... More

I was more than happy with the assistance both Ally and Quelea gave to my travel partner and me. We had been traveling all day, and when we tried to check into our rooms, our company had not paid the rooms! OMG!!! Never the less, both Ally and Quelea did everything to help us out. They were kind and compassionate.... More

I regularly stay at the Dallas Sheraton and other Starwood hotels as a regular business traveler. But at the Dallas Sheraton, I was recently upgraded to one of their junior suites that had a "Pure Room" air purifier and it was amazing. Although I have never considered myself a severe allergy sufferer, the clean air effect on my sleep was... More

I recently stayed at this property in downtown Dallas. After a an early morning flight and a day filled with meetings, I checked into my room and was pleasantly surprised. The accommodations were very comfortable and the amenities are first rate. I went to the Draft Bar to relax for a few minutes and was greeted by possible the best... More

Our stay was excellent. The service was 1st class when encountering a young lady named Carrie who checked us in. She had great customer service skills, she is truly a people person and made us feel like family. We most definitely will be back. Thanks Carrie for a great experience.