The hotel was very clean and freshly updated. The staff were very friendly and helpful. The location of the hotel is a little shady and they even leave warnings in each room on how to stay safe. The other issue is that you can hear everyone in the hallway as there are large gaps around the door.

My father and I stayed here earlier this month for 5 nights. The rooms were clean and modern and the staff was very friendly. They always made the effort to say hello and ask if we needed anything. The free WiFi was sufficient enough to check email and surf the web. It was extremely easy to login although I questioned... More

This is a fairly new hotel. the property is always well kept, from the lawn, to the lobby and especially the rooms. The staff is always friendly and willing to help with ANY needs you may have. Rooms are modern and cleaned on a timely basis. Room service staff is always pleasant and are not disturbed by a request to... More

The staff was very professional. The rooms were clean but after switching rooms twice, I realized that the entire TV system/cable was flawed. It took forever to change channels. There was a long delay and the TV continuously read signal lost etc etc... very frustrating. The staff did try to make things right. It was just the cable system, not... More

Having stayed at HIE over 75 times in the last 2.5 years ,I grew accustomed to a certain level of service/ security etc. Had to go to dallas for 10 days for work at which time the 2012 State fair was going on plus a Huge medical convention at Dallas Convention center ..All Hotels in area were booked a month... More

I stayed here recently on a business trip to East Dallas. The choice of hotel was made based on location to my work. Having flown into Dallas and not having a car, its location does not serve anyimmediate access to tourist sites or downtown, not does it enable access to restaurants / food outlets that might be nearby. Location wise,... More

During my stay someone was trying to come into my room at night. This happened several times and I thought it was my imagination at first but the last night I was there I tucked a towel under the door and the towel was a clean perfect sweep that the door had been opened. Also, the deadbolt would be unlocked... More

The staff at this hotel is phenomenal. Very friendly and welcoming. However, on the whole, this place leaves a little bit to be desired. The building is in decent shape, but our room was kind of dirty. There were some stains on the carpet and I am pretty sure the room had not been vacuumed, as there were a few... More

Overall, it was okay until I had to take a shower....NO HOT WATER! When I called the front desk, Amy told me they ran out of hot water and wait 30 min. I informed her that I took a cold 30 min shower, she then said wait because everyone else is taking a shower. I can suck it up and... More