I was hesitant to book this hotel based on reviews, but decided to take a chance. I love Embassy Suites hotels so I was hoping for the best. Bottom line, there was nothing terribly bad. Yes, there is a major renovation project going on. The hotel website says it’s being renovated through 6/30. I honestly don’t see how they will...
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When I was getting ready to hop into bed, I saw what looked like a small black dot on a pillow. I looked a little closer and it was a dark red bug. I notified the front desk and they changed my room. The room was beautiful, the service was descent but I will NOT be staying here again.
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My wife and I just completed our fifth Hilton property stay (20 May 2012) in 10 nights on my current business trip; one more to go. I knew a renovation project was underway from the notice on the hotel's web site, but didn't imagine it was a big as it is. We arrived and checked in at 1800. The front...
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Although renovations are necessary to improve our hotel for our valued guests to enjoy, it is sometimes a painful process. We are nearing the end of the most difficult part and currently our Atrium, front entrance and fitness center are not accessible to our guests. With that said the improvements to the property will be outstanding when it’s complete! I’m...
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This Embassy Suites was undergoing a facelift, and the inherent problems that come with that. Nonetheless, the staff was on top of, very courteous, helpful, and when there were the expected minor problems, they compensated. Good location, easy to the freeways and a short 2 miles into downtown.
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My family and I stay at this ES several times a year because of its proximity to the hospital district (my doctor is there and we live about 200 miles away). This is a very typical ES with nothing spectacular about it but nothing horrible either. Our last stay, however, left a lot to be desired. I understand that being...
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During my stay the hotel was under heavy construction which was not noted when we were making reservations. The place was in chaos. Workers started working every morning at around 7:30 which of course was very disruptive to sleep. The gym was closed along with the business center and the hot tub. At breakfast the cooks ran out of eggs....
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Thank you for taking the time to write a review about your recent stay at our hotel. I appreciate your feedback and we’re very sorry your stay was interrupted due to our construction. While we are excited to enhance our property to the extent that we are, we understand this may pose an inconvenience to our current guests and will...
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I stay at a Hilton family property almost weekly. This property was close to my office but there is where the fun ended. I checked in and was surprised at the lack of parking due to the construction. I gave it a shot and checked in. My room on the 8th (823) floor was recently remodeled but smelled of mold...
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Please accept our sincere apologies for your experience at our hotel. As the Director of Sales at the property I truly understand that every guest that enters our building needs to always leave at the end of their business trip or family vacation feeling refreshed and that they’ve received the best service. This is not only important to our management...
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You know you are in trouble when the two people in front of you in the check-in line are already holding their keys. First man was checked into a room and walked in on a person in the restroom. OOPS...room occupied.
Next man was checked into a room with no bed. AHH, minor detail.
My room had been redone, but...
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I am very sorry we were not able to provide you with the quality of services and guest room you deserve. This is not typical of our hotel and staff, and we are sorry we let the ball drop. We are always looking for ways to improve our guest experience. Your satisfaction is very important to us and we try...
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Hotel is in Bad state of repair, no parking for guest and total lack of respose for guest in bar and resturant. There is no staff to wait tables for business travelers and food is marginal
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Thank you for letting us know about the disappointing stay. We are under full renovations at this time as we truly want to improve all aspects of the hotel from the accommodations to the service in every department. While our Front Drive and Lobby are currently receiving their new look are atrium, restaurant, and bar are going to begin receiving...
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I stayed here recently for a week while I was attending training. I knew about the construction before I arrived and it really did not hinder my stay in any way. The room that I was in had not yet been renovated. It was clean but needed an upgrade.
However, I noticed when I arrived that the clock in the...
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