We made our reservations well in advance for Febuary 2012. While trying to make reservations, I tried to get clarification of "includes hot breakfast". I stayed on the phone and spoke with three different people but still couldn't get a straight answer of what the breakfast included. I called back several times trying to talk with the 1 person I... More

On check in about noon Friday, I advised front desk the door lock was broken (see picture...one screw missing) and was told Maintenance would repair by Friday evening. Returned...no repair and was offered room change as no Maintenance personnel until Monday. Water faucet in shower is reversed (scalding hot first then cold as you move to hot). Walls are thin... More

Just spent 2 nights the and I have to say that I rarely stay at Holiday Inn in general. Well, my experience at this hotel suggests that I have been right to do so. It's not that the place is unbearable but simply that this hotel simply does not excel at anything. Of particuliar annoyance are the thin walls, which... More

First of all, I am convinced that anybody who had anything good to say about this hotel must be staff! It's going to sound like I'm making this up, because it's really quite unbelievable, all the problems we have had, but I assure you, it's all true! I booked this room on a business trip because all other hotels were... More

Stayed at the Holiday Inn for a business trip. Room was very clean, heat worked properly, and a VERY comfortable king bed. Service was remarkable, friendly staff. The only thing I would recommend for improvement is the sound barrier/insulation in the walls. During the last two nights of my stay, someone was in the room next to mine and I... More

We stayed at this hotel in December and specifically booked a bonus point package of 10,000 points. We have contacted this hotel twice by phone and two times by email. It is almost one month later and still no bonus points. The room was good, the front desk was friendly. However the hotel offers nothing to Platinum Priority Club members.... More

Flew in late after working all day. Arrived and found out that the room I was told was on hold for me was changed from 5th fl to 3rd fl. I specifically requested 5th fl b/c the construction in this hotel is poor and you can hear the foot steps above. I need a quiet room and away from all... More

We've stayed here twice now. Both times the staff went out of their way. Rooms are very clean & modern.

We stayed in the Holiday Inn Frisco for 3 nights and if I had not prepaid, I would not have stayed. I will not return. Before making reservations I called the hotel to verify that they had the type of room we needed. My husband is handicaped and has specific needs. I was specific about the room location, number of... More