prepaid for room in december 2011 for march stay in 2012 was charged again after stay mgr would not return call after 3 attempts turned dispute over to CC company - now have to deal with hassel of previous cc being cancelled and new CC issued. If this wasnt bad enough they sent a complete stranger off the street with... More

Great potential but Holiday Inn should step in and make them clean to the HIVC standards! Front desk ckin horrible at organization & training. My father in law had to find someone to help thelady that checked us in. Hotel staff walked around like they were lost & had nothing to do. I could have given them a list in... More

My family (two adults one child) stayed her on 3/31 the night before our cruise. The hotel was very clean. The pool looked wonderful; however, I did not swim because it was too cool for me. We had a balcony overlooking the pool. The beach is right across the street. The bathroom was clean and tidy with a Keurig coffee... More

We stayed for 2 nights, the hotel is nice. I can tell its been remodeled recently. The room overlooked the ocean with a nice view. The refrigerator worked well. The bedding was nice. The only problem came by way of the wifi the signal was incredibly low and due to the weak signal I could not use it. I finally... More

We stayed at this location for one night as part of a group departing on a cruise the next morning. The hotel staff really needs to have better communication and replies to reservation inquiries. I called several times to try and confirm our reservation and add my Priority Club Platinum number. I also emailed with the group booking person who... More

This resort is located right along the Galveston seawall. It has reasonably sized rooms. Usually they can give you a competitive rate. Their pool is pretty nice. It has a shallow beach entry for small children or sunbathing, some nice lounge chairs on the deck and they sometimes show movies at the pool on weekends. However, the tiki bar by... More

We stayed one night here to be close to the beach and have some fun. Hotel is clean but it is a little older. The bathrooms have a big standup shower and are very clean, no tub no big deal. The beds are comfortable and up to date bedding. There is a balcony that over looks the water but it... More

I really enjoyed our stay here. The desk staff were wonderful. They made check in and out a breeze. They were very friendly and helpful. While I was checking in, they were making recommendations and giving directions to restaurants and activities in the area. Our room was clean and updated, and the beds were very comfortable. The balcony was tiny,... More

When booking this room, I very clearly identified my family as having 3 children, but when we got to the hotel, the kids suite hotel room only slept 4 total. There were no cots or rollout beds in the hotel. All that the hotel management could do was give us an air mattress and then charged us an extra $10... More