I booked a room for my wife and I, while I was still in Afghanistan, as a post-deployment vacation. I figured we both earned it. I went all out and paid for the Club 10 room because honestly, I wanted the special treatment. Fail. When we checked in, none of the teenage associates knew what "Club Ten" was, so there... More

My family and I stayed here for Memorial Day weekend. We had problems from the time we checked in! We had to put our credit card number on file 4 different times because everytime we went to the Cafe or Bar we were told we were cash only! Finally we go that resolved! Then we booked a cabana ($400) on... More

If you enjoy slamming doors and loud music all night this place is for you! My wife and I stayed here about 3 months ago and it was a disaster. After many calls to the desk, security finally removed the dozen high schoolers partying in the room next door, at 3AM! But by then we had had enough and we... More

I stayed here for a week on business. The room had no refrigerator or microwave. It was clean overall, but very well worn. The room had clearly been renovated recently but was still dated. The bathroom was renovated nicely, but did not have good ventilation at all. The HVAC for the room was terrible. I set the thermostat to 67... More

I have always wanted to stay at San Luis but always chose other hotels due to price. We decided last minute to get a room for Memorial day weekend and San Luis was one of 2 hotels available that we would consider staying at. I went ahead and booked an upgraded room since they appeared to be larger and we... More

My husband and I just returned from a weekend at the San Luis to celebrate our wedding anniversary. Service from the housekeeping staff, restaurant staff, in-room dining, and most of the reception staff was wonderful. The room was spacious and very comfortable. But, it was not the relaxing weekend that we had hoped for. The first night we had very... More

My husband and I stayed here for 3 nights and it was incredible... upon arrival the hotel had waiting for us a huge tray of assorted cakes and sweets along with a card thanking my husband for serving our country (military) . The card was hand written and personal. We had no trouble checking in and the view was wonderful.... More

I will never stay here again. I was assaulted by a police officer in my room in front of my pregnant wife!

This was one of the best hotel experiences we have had in a long time. The room was very clean and the staff was excellent. The pool/swim-up bar/kids pool area was fantastic. The adults were able to swim up (more like wade up) to the bar and then swim back to the other parts of the pool where kids were... More