Stayed at HIEx for business trip. Wasn't expecting much but was pleasantly surprised. Staff extremely friendly, made me feel like I was only customer. Rooms clean, beds comfortable, NS, and quiet. Lots of amenities. Close to many attractions. Will stay here next trip to TX.
We are always very happy when a guest contacts us about the wonderful service they have received. I have shared your comments with each team member and applauded them for a great job.
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I spent 5 nights at this hotel while on business. Upon arrival I got a really nice goodie bag of snacks for being a priority club member - better than the usual. The room was spotless, the bed very comfortable and the furnishings new. (Carpet should be the next upgrade but I could totally live with it!) The staff was...
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We sincerely appreciate the kind word and valuable feedback. Our team feels pride when our guests enjoys and acknowledge our extra effort on services. Furthermore, we are in the process of replacing the carpet in the near future. Thank you again for your feedback!
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We really enjoyed our stay at the HIE during Spring Break. The rooms are somewhat small (we had a standard double), but we were not in the room that much. The hotel was clean, service was very friendly, and the morning breakfast was very good. They also had two computers set up by the breakfast area and WiFi (great for...
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Thank you for giving us the opportunity to host you as a guest and giving us the consideration for future stay in the area.
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Recently completed a 7 night stay with a small group. Was attracted to the property based on reviews here specifically related to customer service. They did NOT disappoint and it was beyond what I expected. Arrived later on a Sunday and a small mix up with reservation. Despite me acting sort of like a clown, they proved their customer service...
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We are always very happy when a guest contacts us about the wonderful service they have received. I will ensure that each team memebr gets recognized for a great job they have done. We also appreciate the recommandation and will try to implement to the best of our ability.
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I always try to stay here when going to western edge of Dallas. Staff is always friendly and happy to get extra pillows or towels if you want them. Breakfast is free, satisfying and quick.
Grocery store is abt 100 yards away so with room refrig and microwave, you can stick to your diet or eat cheaply. Also has an...
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Thank you for the kind word and consistently considering us for your home away from home. It feels pride when a Guest recognized and appreciates the extra effort.
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The staff seems to care and I haven't had to wait for anything. I got a king suite and the room is plenty big and clean. It has a relatively new big screen but no HD content. The hotel is consistent with the brand.
Thank you for taking your valuable time to give us feedback. We are presently working with Time Warner cable to layout the necessary infrastructure to implement HD channel in all of our guest room.
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We needed an overnight stay and choose this hotel because of the location and the good reviews. Overall, most of my expectations were met. Upon arrival, check-in staff was nice and the process was easy. If you sign up to become a reward member with Holiday Inn (which is free), you earn points towards a free night and get a...
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We sincerly appreciate you taking your valuable time to give us feed back on your recent stay with us and than you for your kind words.
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The room looked clean however once my kids were on bed and the room was quiet, I was about to turn the light off when I saw about 3 Huge bed bugs crawling on the wall. Then there were more crowling on the wall by the beds.
I called the front desk and they didn't sound surprised, they told me...
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We sincerely apologize that we had to move you to another room, but we discove that they were not bed bugs in the room upon the Pest control inpection done by an outside Pest control Service Company that we use. We truly take pride in our product and service and take every pre-caution to ensure that they the best in...
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I cancelled a reservation at this hotel and was charged a no-show fee. I called the manager of the hotel and she told me that I had two reservations in their computer system and she would not refund my money if I didn't have a cancellation number for the second reservation. I will never use this facility and will advise...
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We apologize that we were not able to credit the no show due to hotel sold out for that night and held the room since the resevation was guranteed. Upon further investigation, these reservation were booked through online website, and only one resevation was cancelled through online; therfore hotel held the other room which was No Showed .
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My husband and I have been looking for a real jacuzzi room, not the jets in a bathtub, for months and came across this place. The room was GREAT! Our attendant, Bertha, set up little gifts and bathrobes for us in our room. It was furnished with plastic ware for our food. The breakfast was unbelievable and the breakfast attendant...
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Thank you for your kind word, and we feel pride when a guest appreciates our extra efforts!!!!
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