The good:
The room was quiet (even though we were right above the front desk and breakfast area and it is close to the airport). Breakfast was good with lots of choices. And our room was exactly as described on their website. Free wi-fi which worked great. Check-in and check-out were fast and easy. Loved that there was a bathroom...
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Dear DCP75,
Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon.
Thank you,
Katie J
IHGCare
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PLATINUM MEMBERS are greeted with a smile & definitely recognized by her. Thank you for doing a wonderful job and making our experience every weekend such a blessed one. You truly make us feel like the dedication to the HIE brand was well worth the money. I wish your attitude and smile could be packaged and taken with us to...
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Once again stayed at this hotel for a shopping trip of 4 days in April over Easter. The staff at this hotel are excellent. They always have a smile and a happy word for you, and thats all staff starting from the breakfast lady through to the managers. Marcy on reception got on well with my wife and daughter swapping...
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Reviewed 9 March 2011
Reviewed 26 September 2011
The hotel has no restaurant but simple breakfast is provided, had a small gym & swimming pool but free wifi inside your hotel room. Staff are very friendly & room has airconditioing & clean. Road works around DFW airport at the moment (believe there is a 5 years plan) make self drive very hard even with Sat Nav & guanutine...
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Dear Whiskey54,
Thank you for taking the time and trouble to write to us regarding your stay at our Hotel. We appreciated the time and effort you have taken to inform us of your experience. Guests such as yourself enable us to maintain the high standard of service expected of us. I am sure your fellow traveler appreciate your tips...
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Slow response from management with issues during and after stay. Front desk staff friendly and housekeeping manager very responsive and helpful. Clean and comfortable but not in the greatest part of town. So convenient if all you care about is being by the by the Airport.
Dear Tamara K,
Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience.
Regards,
Brenda J.
IHGCare
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Just stayed at the Holiday Inn Express Grapevine. I stay at Holiday Inn Express alot and I was very pleased with our stay. Breakfast was Hot and Fresh and their Peach Juice was very tasty. Rooms were large and beds comfy. Only draw back was the quality of channels on Tvs and they had a large meeting going on and...
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Was one of 27 people here for a 3 day business trip. Almost everyone one of us arriving throughout the day including those that arrived after 10PM waited almost or just over an hour our for the shuttle despite the front desk stating that it would be a 15-20 minute wait. The hotel is 3.5 miles form teh airport! Front...
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Leeh62,
Thank you for taking time out of your busy day to leave us a candid review. We’re sorry that you received service that was less-than-satisfactory. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem...
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Whats up with the freaking Bathroom sinks being so high off the ground? I am 5' 9" and this is even a bit of a stretch for me. I will not stay in a Holiday Inn Express again for this reason
True, HIE can be hit and miss. I stay in 1-2 differnt ones monthly. This was a miss. The hotel staff was friendly, but we noticed immediate issues with the room. It had a generally dirty feel and the bathroom smelled like something had died. It was late, so we stuck it out but did not stay the second night....
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This is middle America and the rooms are BIG, where I come from HolidayInn Express is small! Two comfort large double beds, functional decor, OK bathroom (didn't like the shower, which all shower and no water) and interestingly some good prints on the walls.
Free good speed internet
Free breakfast, nothing special but quick and fills the spaces.
On balance...
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44 Reviews
