Don't be fooled by the photos on the website, the majority of rooms are in a 4 story concrete block surrounding the pool and 2 story house type style rooms you see in the photos. We were assigned one of these rooms on the 2nd floor of the block which had very little natural light, was somewhat dated, and had...
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Thank you for making us aware of your recent experience here at the Hotel. We appreciate your review as it is through our guest feedback that we can improve our hotel. I do hope you give us a second chance when you travel to the Houston area again and feel free to contact our property directly so that we can...
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I gave this hotel a second chance recently for business, and it was marginally better than the last time I stayed. The location is good, ample parking, and the a/c kept the room nice and cool. I found the decor very dated, and the fact that they let people smoke on my floor disgusted me because it stunk up the...
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Thank you for sharing your impression of our hotel during your stay. Your feedback is greatly appreciated and will assist us in making our guests' stays exceptional. When you return to Houston I would welcome the opportunity to speak with you regarding rates and accommodations. We know you have a number of hotels to choose from in Houston and we...
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The hotel itself is not fancy, but it is cozy and the rooms are spacious. Our two room suite had a complete kitchen (fridge, stove, microwave, etc.), sofa, desk, bathtub, 2 flat-screen TVs, everything you'll need to stay comfortable for several days... Hot water was great and the air-conditioning unit worked flawlessly and was not noisy. My wife and I...
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We know you have a number of hotels to select from when staying in the Houston area. On behalf of the entire staff of the Residence Inn Houston by the Galleria, I wish to express our gratitude for choosing to stay with us. Your kind words regarding our rooms and location are appreciated. Also, your feedback regarding our wi-fi. This...
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Upon checking out, I would have rated this hotel higher. The room was large (a one bedroom, used to be an apartment), comfy, and had all that we needed. They even gave my children their own plastic bowls at breakfast to keep. The breakfast was also well done. I have to admit the waffles are the best we've had at...
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Thank you for making us aware of your recent experience here at the Hotel. It is only through guest feedback such as yours we can improve our services. I do hope we will have another opportunity in the near future to accommodate you when visiting Houston.
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Friendly staff, but the rooms are nothing special. Terrible breakfast if you're used to European standard. Mushy scrambled eggs, horrible coffee. I didn't try the swimming pool, but it looked quite nice. It' very convenient for the Galleria shopping mall, where you should try the excellent Oceanaire fish restaurant. There's also an Apple Store.
Thank you for taking the moment to share your impressions of the hotel. I am sorry you were unable to find something to your liking on our hot breakfast buffet. We hope we will have another opportunity to serve as your host in the future. Your feedback is greatly appreciated.
Sincerely,
Denise Brann
Sales Manager
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We stayed here for a mini family vacation that included visiting a few museums, zoo, and visiting the Galleria. The Location was great for us, since we did not need to worry about finding a parking space at the Galleria, and getting onto I-610 took about 2 minutes when we visited the museums nearby. Walking time to Galleria entrance (Kona...
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On behalf of everyone with the Residence Inn Houston by the Galleria we wish to thank you for allowing us to be a part of your family getaway recently. I am happy to see you enjoyed many of the amenities we have to offer our guests while staying with us. Our convenient location allows easy access to the Galleria and...
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Staff friendly, honest and very helpful. They respond quickly to any concern or problem and pay attention to details. Great location, two minutes away from the Galleria mall with tons of dining options around it. Complementary internet connection (no wifi though, only cable), free parking (shaded parking is also available).
Room was decently clean, beds were comfortable with the exception...
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Thank you for sharing your kind words regarding our staff here at the Residence Inn Houston Galleria. It is our pleasure to serve our guests' needs. Also, thank you for informing us of the condition of the carpet in your room. We have scheduled all the rooms for a deep cleaning when available.
We hope we will have the opportunity...
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The hotel is a pleasant walk to the Galleria Shopping Center. I felt safe walking back and forth to the property and was always greeted by the staff whenever I passed them in the hotel. I usually stay at Hilton's, but found this hotel was more reasonably priced for the area. The room was clean, bright and the kitchen area...
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The hotel is in a serene area and very homely. The staff were friendly and helpful. I enjoyed the breakfast and happy hour. There is enough parking space for cars. It is close to the Galleria Mall and this make it very good for me. I enjoyed my stay. This is my second time of staying in this hotel and...
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Thank you so much for taking the time to post your review. I'm happy that you found our staff was friendly and accommodating. It's always nice to hear from our guests how we did. Thank you for your continued patronage of the Hotel and we look forward to seeing you again soon.
Regards,
Denise Brann
Sales Manager
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The hotel was very clean, the staff amazingly friendly and the breakfast was okay. Not much variety but still good. I loved my room and the kitchenette! It's just two minutes walk to The Galleria Mall, with its shops and restaurants to keep you very busy. I loved my 10 days stay there and I'm looking forward to another stay!...
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Thank you for your kind words regarding our staff and services. We strive for 100% guest satisfaction and all feedback is appreciated. We look forward to serving you again on a future visit to our area.
Regards,
Denise Brann
Sales Manager
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77 Reviews
250 Reviews
